WonKeE

[Smee Again]

Studio tabs suddenly are outside of the window and they cannot be moved. Handle is OUTSIDE of the monitor's borders. It hangs there blocking some things you need, and it is unusable. This morning it was the tables studio.

Next, it suddenly decides: "I don't have any assets." I don't know where to find the assets in the program's folders, so I'm stuck without tables this morning (among many other things.

Have also had the studio issue with photo and designer. Really throws a monkey wrench in productivity.

 

[walt.farrell]

Perhaps View > Studio > Reset Studio would resolve it (until it happens again).

[Smee Again]

1 hour ago, walt.farrell said:

Perhaps View > Studio > Reset Studio would resolve it (until it happens again).

First thing I tried. I would really like to be able to create tables as I need to make some forms for a project at work. Not possible right now because of this glitch.

I also tried holding down the control button while starting, wiping out all of my preferences (I think there were 3) that I had set up.  That didn't help either.

Any idea how this even happens? Would be better if I could avoid it than to have to fix it

[walt.farrell]

57 minutes ago, Smee Again said:

Any idea how this even happens?

Do you have multiple monitors? Or did you change your monitor's resolution or scaling via your OS settings?

Another idea for a fix (until it happens again), based on advice from Serif for some other kinds of errors:

1. Close Publisher, then
2. Open %Appdata%\Affinity\Publisher\ in File Explorer, then
3. Rename the folder 1.0 to something else, say 1.0-bkup or 1.0x or whatever. This performs a kind of "safe" version of the full reset you can do by holding Ctrl during startup and checking all the boxes in the Reset dialog. You can always recover the data you need (brushes, presets, etc.) from that directory and copy it into the new 1.0 directory that will be created.
4. Restart Publisher

However, what I would do is something a bit more surgically precise (but don't tell anyone I suggested this because we're not really supposed to know or try to figure out this kind of stuff )

1. Close Publisher, then
2. Open %Appdata%\Affinity\Publisher\1.0\ then
3. rename the Workspaces directory to something else like Workspacesx.
4. Restart Publisher.

 

[Smee Again]

14 hours ago, walt.farrell said:

Do you have multiple monitors?

Why should that have anything to do with it? Of course, I have an external monitor connected to my computer. Laptop is a 15.6" with a 19" monitor attached.

[walt.farrell]

2 hours ago, Smee Again said:

Why should that have anything to do with it? Of course, I have an external monitor connected to my computer. Laptop is a 15.6" with a 19" monitor attached.

Because having multiple monitors can lead to some odd situations. For example, have you moved the Publisher window from the larger monitor to the smaller monitor? If so, portions of the window might be off-screen on the smaller monitor.

[walt.farrell]

Or, depending on your Windows displaty configuration you might end up dragging an undocked studio panel partially off one screen and onto the other, and you might need to look at the other monitor to find the controls for that panel.

[Smee Again]

2 hours ago, walt.farrell said:

Because having multiple monitors can lead to some odd situations. For example, have you moved the Publisher window from the larger monitor to the smaller monitor? If so, portions of the window might be off-screen on the smaller monitor.

Have multiple monitors, however, the software is only ever open on the large monitor. When the software crashed while I was working on a table for printing, the software moved the studio tab to a location above the main window. I could see it, but the handle was just outside of the visible area of the screen. If I were swapping monitors, etc. it still should not decide to move a studio tab OUTSIDE of the container where it is. This is a software bug. That would also not account for it removing the toolbar from the screen or making the assets disappear, and only leaving an empty folder.

2 hours ago, walt.farrell said:

Or, depending on your Windows displaty configuration you might end up dragging an undocked studio panel partially off one screen and onto the other, and you might need to look at the other monitor to find the controls for that panel.

Tried this idea 7 ways from Sunday trying to replicate what I understand from your post, but it does not result in the error I am having at work. It has happened in Designer as well. In fact, the only way I was able to fix the studio tab problem at work was to drag the main window to the smaller screen, then the studio tab dropped just enough to grab the handle and put it back in the container.

In both cases (designer and publisher) this happens after the software crashes. In both cases, I was doing an operation that one should do without worry in the software (using the pen tool or adjusting curves in designer -- don't remember which -- and adjusting a table in publisher).

[walt.farrell]

Then you may have found a bug.

Did either of my methods of recovering from it work for you?