ricpdx Posted August 29, 2020 Share Posted August 29, 2020 Hi there. I just upgraded to v1.8.5.703. When I try to open Affinity Photo Help I get the Script Error shown in the attached screenshot. Any suggestions on resolving this? Quote Link to comment Share on other sites More sharing options...
atlrob Posted August 30, 2020 Share Posted August 30, 2020 Not a problem on my upgrade...I know this is not helping you but maybe a reinstall would correct the problem. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 1, 2020 Staff Share Posted September 1, 2020 Hi @ricpdx, Welcome to the forums. What web browser are you using? Judging by the error message it's something that's not been updated since 2008. Quote Link to comment Share on other sites More sharing options...
ricpdx Posted September 1, 2020 Author Share Posted September 1, 2020 (edited) 8 hours ago, Gabe said: Hi @ricpdx, Welcome to the forums. What web browser are you using? Judging by the error message it's something that's not been updated since 2008. Howdy. My default browser if Firefox. It's the current version:80.0 (64-bit) Although I'm not sure there's any browser involved in this action -- this is Affinity Photo trying to open it's own help file in its own application window. Edited September 1, 2020 by ricpdx Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 1, 2020 Share Posted September 1, 2020 2 hours ago, ricpdx said: Although I'm not sure there's any browser involved in this action -- this is Affinity Photo trying to open it's own help file in its own application window. The Help files are HTML, and are being shown in a browser, though with a skin that doesn't make that obvious. They are shown in Internet Explorer, I think. In your Preferences, at the bottom of the General page, what Language do you have specified? The error can be dependent on that. Also, what version of Windows are you running? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
ricpdx Posted September 1, 2020 Author Share Posted September 1, 2020 18 minutes ago, walt.farrell said: The Help files are HTML, and are being shown in a browser, though with a skin that doesn't make that obvious. They are shown in Internet Explorer, I think. In your Preferences, at the bottom of the General page, what Language do you have specified? The error can be dependent on that. Also, what version of Windows are you running? Language is set to: "English (United States)" Is there any way to force Affinity Photo to use a specific browser? As I mentioned, my default browser is Firefox, but it doesn't seem to be using that. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 1, 2020 Share Posted September 1, 2020 31 minutes ago, ricpdx said: Language is set to: "English (United States)" Is there any way to force Affinity Photo to use a specific browser? As I mentioned, my default browser is Firefox, but it doesn't seem to be using that. Thanks. I'm using English (US), too, and I don't have that problem. Perhaps it's your version of Windows? No, there's no way to influence the browser that is used. The Help is available online at https://affinity.help if you want to look at it in Firefox. Alternatively, you can find the Help in your Affinity Photo install directory: Or perhaps if you simply click Yes it will all work after that (until you open the Help again). ricpdx 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
ricpdx Posted September 1, 2020 Author Share Posted September 1, 2020 5 minutes ago, walt.farrell said: Thanks. I'm using English (US), too, and I don't have that problem. Perhaps it's your version of Windows? No, there's no way to influence the browser that is used. The Help is available online at https://affinity.help if you want to look at it in Firefox. Alternatively, you can find the Help in your Affinity Photo install directory: Or perhaps if you simply click Yes it will all work after that (until you open the Help again). Thanks, Walt. Running the help file directly from disk works flawlessly. I just created a shortcut to it on my desktop, so that resolves my issue. To answer your other two suggestions... I am running Windows 7. (Old, I know, but it is listed as being supported by Affinity Photo. I do plan to upgrade to Windows 10 here within about a month, so that will probably resolves this, if only because of the re-install.) Clicking "Yes" on the script-error dialogs (there were five of them, in rapid succession) did bring up the help-window, but content was missing and the buttons (like "search") didn't work. I'm all set for now. Thanks much for your help. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 1, 2020 Share Posted September 1, 2020 18 minutes ago, ricpdx said: I am running Windows 7. (Old, I know, but it is listed as being supported by Affinity Photo. Yes, it's supported by the Affinity suite. But it's also possible that they've started using something that is not supported by IE on your level of Windows 7. This gives Gabe some good input to try to figure out what's going on Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 2, 2020 Staff Share Posted September 2, 2020 I believe it's your Internet Explorer version. Try launching it manually and see if you have any updates. If not, check what version it is. Quote Link to comment Share on other sites More sharing options...
ricpdx Posted September 2, 2020 Author Share Posted September 2, 2020 9 hours ago, Gabe said: I believe it's your Internet Explorer version. Try launching it manually and see if you have any updates. If not, check what version it is. Actually, it appears I completely removed IE, probably years ago. I prefer not to reinstall it, especially since I have a good workaround (opening the help file directly from disk), and since I plan to upgrade to win10 this month anyway. I appreciate the help, though. -Ric Quote Link to comment Share on other sites More sharing options...
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