accesstime Posted August 26, 2020 Share Posted August 26, 2020 Hi Guys I have just installed the new version 1.8.5 of Publisher, and found a really bad printout problem. I have two different Canon printers (MG7550, and TS8251) both are showing the same thing via Stright print out, and also export from PDF. A dark background is showing where it should be completely transparent. It does not show on the program, or on the PDF, only on the prints. This has never happened before the upgrade to this new .5 version. I am not happy, as this is a very bad bug to have just appeared. Is there any way to down grad back to the previous version? Hope to hear from you soon on this matter. Thanks! Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 26, 2020 Staff Share Posted August 26, 2020 Hi @accesstime, if you attach the afpub file, we can have a look for you. You can only downgrade if you got the app from our store(and not from Microsoft Store), following this link: https://store.serif.com/update/windows/publisher/1/ Quote Link to comment Share on other sites More sharing options...
accesstime Posted August 26, 2020 Author Share Posted August 26, 2020 (edited) Hi Gabe, I have attached the afpub, I did buy direct from you, and still have the downloads of 1.8.4 from the previous version, can I just go over what I already have, and will the program allow for the downgrad. Thanks for your HELP! NOS4A2_season_2_(MKV_HD_HEVC).afpub Edited August 26, 2020 by accesstime also will I have to down grade photo and designer as well. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 27, 2020 Staff Share Posted August 27, 2020 Thanks. I just tried it in 1.8.4 with the same result. The problem is not the app, but the images you used. They are CMYK images, with an sRGB icc profile. This is wrong and should not be possible, as the colour model of RGB and CMYK is completely different. I suggest you convert your images to either CMYK (with a CMYK colour profile) or RGB(with an RGB colour profile) and you should not have the transparency issue. 16 hours ago, accesstime said: and still have the downloads of 1.8.4 from the previous version, can I just go over what I already have, and will the program allow for the downgrad If you already have 1.8.4, you don't need to re-download it. But that's not gonna fix the issue anyways. Quote Link to comment Share on other sites More sharing options...
accesstime Posted August 27, 2020 Author Share Posted August 27, 2020 Sorry I am not sure I understand, as I have used the icon images in many other layouts as is without this problem ever coming up. The main picture tells me it an RGBA/8 with sRGB IEC61966-2.1 profile. checked the 18, and this has RGB/8 with sRGB IEC61966-2.1 profile. only difference is "A" not sure what the "A" in the profile does to the picture. I tried changing the profile to CMYK but there was no option to do this in Photo. I then looked at a picture I had done Tuesday, using the same two icons on a main picture, checked the profile of that picture, and it is RGB/8 with sRGB IEC61966-2.1 profile. Transparent background on both the two icons was as expected, and until now I have never had this problem. Is RGBA/8 not supported within publisher, and if not would changing the format to say PNG make it work, as the icons are both transparent PNG pictures. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted August 27, 2020 Staff Share Posted August 27, 2020 That png is CMYK, but with an sRGB icc profile: Quote Link to comment Share on other sites More sharing options...
accesstime Posted August 27, 2020 Author Share Posted August 27, 2020 Ok! I found away in to convert the main picture into a CMYK picture when resaving as a JPG from within Photo. which appears to have worked, this I fear maybe the only work - around for the problem. I think that the "A" maybe a new copyright add in to the RGB format to stop people from using a particular picture in the way I use them. So, in future I will look for the "A" in a profile and change to CMYK before using the picture in my work. Thanks for your HELP! Quote Link to comment Share on other sites More sharing options...
lepr Posted August 28, 2020 Share Posted August 28, 2020 19 hours ago, Gabe said: That png is CMYK, but with an sRGB icc profile: PNG format has no support for CMYK. Quote Link to comment Share on other sites More sharing options...
lepr Posted August 28, 2020 Share Posted August 28, 2020 20 hours ago, accesstime said: The main picture tells me it an RGBA/8 with sRGB IEC61966-2.1 profile. checked the 18, and this has RGB/8 with sRGB IEC61966-2.1 profile. only difference is "A" not sure what the "A" in the profile does to the picture. "A" is Alpha. It is used for transparency, although it can be used for other things in some apps.. Quote Link to comment Share on other sites More sharing options...
accesstime Posted August 28, 2020 Author Share Posted August 28, 2020 Hi anon2, Thanks for the information about the "A", I wonder what it had been used for in this picture, as there is no transparency needed in this picture. Unless this picture was made from many different layers to composed within another program. I have found that all the pictures on the site I got this picture from has the same Alpha channel "A" within their description's, and this is the only time I have come across problem. Now I am aware of this, I will look for this before I use their pictures. Thanks! Quote Link to comment Share on other sites More sharing options...
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