hack501b Posted July 3, 2020 Share Posted July 3, 2020 I have the latest versions of Publisher, Photo and Designer - 1.8.3.64 and Windows 10 64 Bit. Studio Link is not working. When attempting to access :Photo or Designer from Publisher I get the message that they are not installed (although they are and working OK independently) and to use Studio Link. I have not had problems in the past accessing them and it seems that the version update may have something to do with the problem. Help please. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 3, 2020 Share Posted July 3, 2020 4 hours ago, hack501b said: Studio Link is not working. Have you run Photo and Designer (started them, closed them) at least once since the update, and before starting Publisher? What does the error screen say, exactly? Can you give us a screenshot? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
hack501b Posted July 3, 2020 Author Share Posted July 3, 2020 Yest I have done that without effect. Here is the error screen. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 4, 2020 Share Posted July 4, 2020 Thanks. The only other suggestion I have is to use Help > About in each application and confirm they're all at 1.8.3. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
hack501b Posted July 4, 2020 Author Share Posted July 4, 2020 Yes, they are. I updated all three programmes at the same time. There has to be a glitch somewhere. Perhaps it`s Covid 19! A pity because Studio Link a neat thing to have. But only if it works. Quote Link to comment Share on other sites More sharing options...
Oval Posted July 4, 2020 Share Posted July 4, 2020 3 hours ago, hack501b said: Perhaps it`s Covid 19! So don’t use the apps without a mask. Are they installed on the same disk? Hopefully Serif can help you soon. Perhaps a reset (press CTRL when starting the app) and a repeated restart of the apps helps. Quote Link to comment Share on other sites More sharing options...
hack501b Posted July 4, 2020 Author Share Posted July 4, 2020 Have now emailed Serif Affinity support in the hope they can help. In the meantime will try your reset idea. Many thanks for your support and interest. Oval 1 Quote Link to comment Share on other sites More sharing options...
hack501b Posted July 7, 2020 Author Share Posted July 7, 2020 Finally resolved this issue after reinstalling all three programmes. It didn`t work after the Publisher reinstall. But did after I also reinstalled Designer and Photo. I suspect it might have had something to do with the validation of one of the licenses. Quote Link to comment Share on other sites More sharing options...
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