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justinarts

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justinarts    0

justinarts
Posted (edited)

I bought all the apps but soon after attempting to download them they no longer showed up in my order history. Please can anyone help me out. 

Edited by justinarts

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emmrecs01    247

emmrecs01
Posted

@justinarts

From where did you purchase the apps?  The answer to your question depends on this!

Jeff

Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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emmrecs01    247

emmrecs01
Posted

@justinarts

Sorry, which website, Affinity (Serif)?  If so, all your purchases should be listed in your Affinity account.  If you go there, log in and then go to "Downloads and Product Keys", do you not see them listed?

Win 10 Pro, i7 6700K, 32Gb RAM, AMD Radeon R7 360 and Intel HD530 Graphics

 

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher.

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StevenS    66

StevenS
Posted

Hi Justin,

The order placed on our site does not include the letter "r" in the email address that was used to create this forum account. I am unsure whether or not that is a valid email address of yours but assuming that it is not, please contact affinityreturns@serif.com to request a refund.

Once refunded, the team there will be able to assist you with placing a new order with the correct email address.

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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