justinarts Posted July 1, 2020 Posted July 1, 2020 (edited) I bought all the apps but soon after attempting to download them they no longer showed up in my order history. Please can anyone help me out. Edited July 1, 2020 by justinarts Quote
emmrecs01 Posted July 1, 2020 Posted July 1, 2020 @justinarts From where did you purchase the apps? The answer to your question depends on this! Jeff Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
justinarts Posted July 1, 2020 Author Posted July 1, 2020 I purchased it directly from the website on my MacBook. Quote
justinarts Posted July 1, 2020 Author Posted July 1, 2020 1 hour ago, emmrecs01 said: @justinarts From where did you purchase the apps? The answer to your question depends on this! Jeff I purchased directly from the website on my MacBook. Quote
emmrecs01 Posted July 2, 2020 Posted July 2, 2020 @justinarts Sorry, which website, Affinity (Serif)? If so, all your purchases should be listed in your Affinity account. If you go there, log in and then go to "Downloads and Product Keys", do you not see them listed? Quote Win 11 Pro, intel i7 14700, NVidia GTX 4060, 32G RAM, intel UHD 770. Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 18.2) running Affinity Photo and Designer version 1 and all three version 2 apps.
Staff StevenS Posted July 2, 2020 Staff Posted July 2, 2020 Hi Justin, The order placed on our site does not include the letter "r" in the email address that was used to create this forum account. I am unsure whether or not that is a valid email address of yours but assuming that it is not, please contact affinityreturns@serif.com to request a refund. Once refunded, the team there will be able to assist you with placing a new order with the correct email address. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.
justinarts Posted July 2, 2020 Author Posted July 2, 2020 This store https://affinity.serif.com/en-us/store/ and no it’s as if I never bought them. I have the PayPal receipt though. Quote
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