Andre Voran Posted May 15, 2020 Share Posted May 15, 2020 The work wasn’t saved. After re-open the application the picture wasn’t there. Quote Link to comment Share on other sites More sharing options...
ovisan Posted May 15, 2020 Share Posted May 15, 2020 Hi Andre, To get more insight on this it would be better to attach a log (please see the picture attached that shows you where to find them) Settings->Privacy->Analytics Data and look for an ips file with the name Photo iPad and date. Save that file and upload it here. As an immediate solution i would suggest lowering the autosave interval in Affinity Photo settings in General tab to something like 60-90 seconds. Hope that helps. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted May 15, 2020 Staff Share Posted May 15, 2020 Hi Andre Voran, You should never rely on the app to save your work. This is not a safe way of doing it. If you were to remove the app, anything save don the Home screen would be gone. You also need to remember to save your work as a copy to another storage solution such as the cloud—the same way you would on the desktop. It is somewhat surprising no recovery attempt was made. The app should auto save every 300 seconds by default. I am really sorry you lost so much time. As ovisan suggested, attach a crash report so we can try and find out what went wrong. Also, do you have any recollection of what you were doing at the time of the crash? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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