Affinity Designer crashing when open a document

[Lucas Augusto 1]

Affinity Designer 1.8.3.641, free 90-day trial, Windows 10

Every time I open a new (or existing) document... the app crashes.

[Aloha 0]

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Edited April 13 by Aloha

[Sean P 1,819]

Hi Lucas,

Could you make the application crash in the manner you've shown above and then go to %AppData%\Affinity\Designer\1.0\CrashReports\reports\ and attach the .dmp file that matches the time and date of the crash.

Also can you give some information on what hardware you have - particularly graphics adaptor? Have you updated the drivers of your graphics adaptor?

 

[Lucas Augusto 1]

Hi

I partially solved the problem

I have a problem with NVIDIA GeForce 920M drivers update, but I choose the default processor (Intel(R) HD Graphics 5500) in the Preferences and the app worked fine.

I will try to update the NVIDIA GeForce 920M drivers.

 

[edit] Problem solved with updating drivers

Edited April 17 by Lucas Augusto

[ashf 254]

I saw the same problem with Quadro 1000M.
old nvidia driver seems to be problematic.