Pandan Posted April 13, 2020 Share Posted April 13, 2020 On my Windows based computer Affinity Photo 1.8.3 crashes when I try to load a Raw file from my Nex 6 camera . _DSC3791.ARW Quote Link to comment Share on other sites More sharing options...
Ron P. Posted April 13, 2020 Share Posted April 13, 2020 Welcome to the forums @Pandan, I downloaded your file, and don't have any problem opening and working on it. Is Windows up to date? Can you describe how your trying to open the file in AP? Where is the file stored? On the same drive as your app? Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Pandan Posted April 13, 2020 Author Share Posted April 13, 2020 Thank you for the quick reply. On my "french version" of Affinity Photo I simply go to File/open to load an image. The raw file will appear for a very brief moment in the "raw" persona and then the app crashes. Windows 10 is up to date. My photos are stored on a different drive. I have moved some raw photos to the drive where the app is situated . Unfortanetly this did not solve the problem. Most of the time I use Affinity photo with a tiff or PSD file and and then everything works fine. I do not remember having encountered this problem in previous versions of Affinity photo ( 1.6 and 1.7 versions, for instance)., Maybe I should reinstall version 1.7.3 on my computer to make sure. Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 14, 2020 Author Share Posted April 14, 2020 I have finally found that when I load a Sony raw file by dragging it to the Affinity photo icon at the bottom of my computer screen the file opens in the Develop persona and that from then on everything works normally.. However, when I load such a file the way I described previously ( file/open ) the file still crashes either right away or when I move a slider in the Develop persona. Many thanks to Ron P. for taking the time to download and test my file. Thanks for his comments, advice and help. Greatly appreciated Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 15, 2020 Staff Share Posted April 15, 2020 Hi both. Welcome to the forums @Pandan. Can you please attach a crash report? You can find it in %appdata%\Affinity\Photo\1.0\CrashReports\reports\ Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 17, 2020 Author Share Posted April 17, 2020 Hi Gabe, As requested I attach the requested crash reports to this post. 01cd135b-d7b8-412e-9a16-ae4fd0c526d2.dmp 0c182880-3b7b-4601-9667-6b9a66c31c2f.dmp 0c6fb612-08f0-4cef-a383-3669c9356ec2.dmp 161601e5-fdc7-4c7a-9ff1-6031d90e0ed2.dmp 3174396f-c0be-45b2-9f2a-b0a016e2e6a8.dmp 442caea3-c9b2-4477-9c1a-f2adde7d2a15.dmp 4d42c36a-6562-4c54-a4d6-fb6be4bc00e1.dmp 500b8783-278e-478d-968f-7e3659806b6f.dmp 650f7b18-1cf4-4c20-865a-b71ab27e3768.dmp 760a04ae-fb1d-4e48-aa27-6fa3f58c0fe7.dmp 806a736d-a222-49cd-b99e-59b991963e57.dmp 80d67fbc-2376-476d-9059-4539c680cbca.dmp a1f8edd3-1faf-47ef-8544-99b8ab2e613e.dmp a905663c-79c2-4117-ab37-80c7badba898.dmp d1225a15-8048-409e-a63f-16ef45c82035.dmp d373644b-2c90-4605-8269-c1ae53595c72.dmp da47a16c-a4b9-40f3-bc99-9bfa8999fe33.dmp eba8403b-68f8-4be0-acc6-d76df9efba43.dmp f3b3513b-e240-4a47-ab8d-e83fbe94a43e.dmp f88c6031-bf9d-4803-b3b3-55d70d9dc06a.dmp Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 17, 2020 Staff Share Posted April 17, 2020 Does it only crash in Develop Perosona? How about if you open a JPEG? What if you go to Develop persona with a non-raw file? That same JPEG for example Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 20, 2020 Author Share Posted April 20, 2020 I tested several of my Sony Nex 6 files following the sequence ( file/open) over the last few days and here are my findings : 1- With a few exceptions (which surprised me), raw files crashed either right after opening up in the Develop persona or after I performed one or a few slider moves in the Develop persona; 2- Jpeg files opened up normally and worked fine. If I moved a jpeg file from the Photo persona to the Develop persona the jpeg file worked without any problem in the Develop persona. 3- If I opened a raw file using the sequence ( File/ open recent) instead of my usual ( File/open) and found a reference to a raw file which had previous ly crahed in the Develop persona and clicked on it the raw file which had previously crashed then opened normally in the Develop persona and worked fine from then on. 4- If I right click on a raw file stored on my drive and choose to open it up in Affinity Photo it opens in the Develop persona and everything works fine. 5- As indicated in a previous post if I click on a raw file and drag it to the Affinity photo icon it opens normally in Affinity photo and works fine. I hope these findings may shed some light. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 22, 2020 Staff Share Posted April 22, 2020 Very odd. Try this for me please: Close Photo. Navigate to %AppData%\Affinity\Photo\ and rename 1.0 to 1.0.backup. Reopen Photo. Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 23, 2020 Author Share Posted April 23, 2020 Hi Gabe, I tried the suggested change. It did not solve the problem. This is however a problem I can live with in my usual workflow.. Thank you again. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 24, 2020 Staff Share Posted April 24, 2020 All the crashes seem to be related to your nvidia Drivers. Try this please: Download the latest graphics drivers from the manufacturer's website Uninstall the current graphics drivers Reboot Install the latest drivers Reboot Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 26, 2020 Author Share Posted April 26, 2020 Hi Gabe, I have gone ahead with the suggested operations . Unfortunately I have to report that the problem has not been solved. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 28, 2020 Staff Share Posted April 28, 2020 Go to Preferences > Performance and change the renderer to Warp. See how that goes. Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 29, 2020 Author Share Posted April 29, 2020 Hi Gabe, Good news to report! I have followed the suggestion to change the renderer to Warp . The suggestion was right on. After that change I opened several raw files and all operations in the Develop and the Photo personas worked fine. I presume the problem had to do with my graphics card? Many thanks to you and to Ron. P. for your help. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted April 29, 2020 Staff Share Posted April 29, 2020 WARP uses your CPU for screen rendering. This will be slower, but should work fine. Those crash reports are all calling the nvidia driver. So, it might be a driver issue, it might be a hardware issue. 9/10 is a driver issue. Perhaps you can try to install the previous version of the graphics driver if you've not had any problems until now? Quote Link to comment Share on other sites More sharing options...
Pandan Posted April 30, 2020 Author Share Posted April 30, 2020 Thank you for your explanation. The Warp option works fine for me. I am very satisfied with Affinity photo and the help I received on this forum. Quote Link to comment Share on other sites More sharing options...
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