hstupno Posted March 29, 2020 Posted March 29, 2020 Hey There, I purchased the Publisher app off of the Serif website back in July of 2019 and it has yet to properly install in my Applications folder on my iMac. I drag and drop the App into my Applications folder, but it only creates an alias. So, each time I open the alias, it has to reinstall. Is there another way to "install" the app so it's actually on my hard drive? For the record, I have been a long-time computer user and have never seen this happen before with a purchased application. So, it's odd to me too. I can USE the app off of the alias, but I always have to keep the .dmg file open in order to continue to use it each time I open it. If that makes sense. Thank you, Heidi Quote
walt.farrell Posted March 29, 2020 Posted March 29, 2020 Assuming that what you have is a DMG file, it sounds like you're not installing properly. This post should help: Patrick Connor 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
hstupno Posted March 29, 2020 Author Posted March 29, 2020 Oh, dear lord. Yes, that was it. I've been dragging it to the applications folder outside that window on my computer instead of inside that window. Blond moment. Worked perfectly. Color me stupid. Thank you! Quote
walt.farrell Posted March 29, 2020 Posted March 29, 2020 You're welcome. Glad you've got it working now Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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