designer pdf missing an image file

[liz]

Created a file in the latest Designer, export (with bleed) to PDF, one of the images files is missing.  

Recreated the file, exported to PDF, still missing one image - same image both times.  

Fortunately, I have Publisher, recreated the file in Publisher and exported successfully to PDF with bleed.  

[Sean P]

Hi liz,

Could you attach a copy of the afdesign file that you're trying to export please, along with the PDF export settings you're using?

Thanks,

[liz]

Be happy to send a copy, the file was done for a company, can the file be private - or - I will have to alter the file to remove their information:

[Sean P]

Hi liz,

That's not a problem, I've created a Dropbox link to our internal Dropbox account that you can upload your file to if that is ok?
https://www.dropbox.com/request/lQDyApwennvrUzXfKaRv

Thanks,

[liz]

Many thanks, files added.  

Love your software, hope this file is helpful to fix this glitch.

[Sean P]

Thanks for the file Liz,

I've reproduced the issue here and it is very strange! I was able to get the image to appear by deleting the artboard (keeping objects), and then moving the images outside the layer, to the top of the Layers Panel. The first export like this failed to show the images, but I undid all the steps and repeated them and the second export had the image present! Whilst these steps worked on Windows, they didn't seem to work for me on Mac.
 
I will get this passed on to development to investigate!

[liz]

It is an odd issue.  I created a new file but that caused the same issue.

Fortunately I had Publisher and was able to rip the file successfully with Publisher.

Hope this file helps.

Liz

[Patrick Connor]

We have made fixes/improvements to this area (Some objects get hidden in PDF Export using 'Masked by position') of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum posts listed below.

The latest beta builds are downloadable from links at the top of each of these beta forum posts.

• Affinity Designer 1.8.1.611 for Windows
• Affinity Designer 1.8.2.4 for Mac

These betas install parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version.

Once these programs have been through a full beta process the change will be released in a future free 1.8.1/1.8.2 update/patch to all customers.

[liz]

Downloaded the beta version, opened the file and exported as a PDF for the Printer - the missing image is there.

Well done Affinity!

I look forward to the update, meantime, I know I can export from Publisher to pdf.

Thank you!