PhotoRon Posted February 29, 2020 Share Posted February 29, 2020 My updates to Publisher and Designer keeps coming back as install failed. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 29, 2020 Share Posted February 29, 2020 11 minutes ago, PhotoRon said: My updates to Publisher and Designer keeps coming back as install failed. The approach that often works to resolve this situation: Restart Windows; then Right-click on the installer .exe file and choose Run As Administrator. If that doesn't do it for you, you can find the detailed install logs, which may provide information about a different problem than the usual one. To do that, press the Windows key and R, which will give you a Run dialog. In the box in that dialog, paste: %Temp%\AffinitySetup Press OK, and a File Explorer window will open. You'll see one or more directories listed. The newest one corresponds to your latest installation attempt. If you open it, you'll find 2 files. Setup.log and SetupUI.log, whose contents will help explain the problem. (I often find that opening SetupUI.log in a text editor and searching for "Error" will reveal the problem.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Dan C Posted March 2, 2020 Share Posted March 2, 2020 @PhotoRon& @walt.farrell I have split this thread from the original topic as I feel it best suits it's own thread. Please be sure to update your 'Follow' settings in the top right corner of the thread if you wish to be notified of replied walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
PhotoRon Posted March 4, 2020 Author Share Posted March 4, 2020 I have done both. Finaly deleted the files and downloaded the free trial one. Now have to figure out how to put my access code in again. Quote Link to comment Share on other sites More sharing options...
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