neil

[Dell U2713HM]

Hello, 

I've just downloaded Affinity  Photo 1.8.0.585 for Windows. Unfortunately I immediately encounter a slight problem. It takes about 40 seconds for the workspace to appear. The "splash window" appears immediately and disappears after a couple of seconds. I've had the same problem with 1.7.

I'm using W10 version 1909 build 18363.657,an AMD Ryzen 5 2600 processor ,16 GB ram and an M2 (Samsung SSD 970 EVO) system disk.

Any  suggestions as to what the problem might be?

sincerely,

neil 

[jmwellborn]

8 hours ago, Dell U2713HM said:

Hello, 

I've just downloaded Affinity  Photo 1.8.0.585 for Windows. Unfortunately I immediately encounter a slight problem. It takes about 40 seconds for the workspace to appear. The "splash window" appears immediately and disappears after a couple of seconds. I've had the same problem with 1.7.

I'm using W10 version 1909 build 18363.657,an AMD Ryzen 5 2600 processor ,16 GB ram and an M2 (Samsung SSD 970 EVO) system disk.

Any  suggestions as to what the problem might be?

sincerely,

neil 

Welcome to the Forums, Neil!

Since there are so many questions about the new upgrades, might I suggest that you post your topic again, but with a new and more descriptive topic heading?   I am sure that there will be people who use Windows who will be able to help you, if they spot your question.   😊   

[DWright]

Hi Neil,

Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The Photo will now open.

Be aware that resetting your Photo back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/

 

[Dell U2713HM]

Hello again,

Thank you DWright for the suggestion.

However I had previously tried the CTRL and Clear trick but it did not help. Then I noticed that when I set UI Style to Light in "Preferences/User Interface" then the start up time became approx. 40 seconds. If I reset UI Style to Dark then the start up time is 10 secs(sic!). I have been using the light screen mode since AF1.6!

Since my days with LR and its unergonomic black screen I've had an aversion for similar solutions and hence preferred the light screen mode in AF.