Can't open large psd files

[PepGold]

Hi, I have purchased some big .psd mock-ups from https://mrmockup.com. But there is a few file that doesn't open I Affinity Photo 1.8. The application bar just say opening 1 file. I have tried restarting, I've tried forced quitting and trying again and I've let it running for 30 min. All without any process or indication that something is or had happen. I am not trying to open these files over a network attached storage device or usb, but from the SDD. And my computer is a 2019 iMac with a bunch of RAM. 

Is anyone having issues with large .pdf files (500-600MB)?  

[MEB]

Hi csj,
Do you mind uploading the files that are failing to import for us to check please? Here's a link to upload the files. Thank for you report/support.

[PepGold]

Sure... I just tried opening it in Designer, and it works. Takes about 3-4 seconds.

 

[MEB]

Hi csj,
Affinity Designer doesn't support smart objects and flattens them on import. Affinity Photo may try import them if you have enabled this option in Preferences, General tab. Have you enabled it? Anyway we will find out as soon as we get the file.

[PepGold]

I have smart object support enabled, yes.

[MEB]

That's probably the cause of the issue. There may be some smart object on the file causing issues for some reason.

[PepGold]

I am uploading, lets hope it doesn't take too long.

 

[PepGold]

It wasn't a fast upload, but it did complete. 

[MEB]

Hi csj,
Thanks for the file. It is indeed causing issues on import with Import PSD Smart Objects ticked in the Preferences. I'm logging this to be looked at. Thanks for your support.

[MEB]

Hi @csj,
This issue was already fixed in Affinity Photo Customer Beta 1.8.2.172. The fix will be included in the next retail update.

[PepGold]

@MEB Awesome! That was fast, can't wait for the next release.

[Move Along People]

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[MEB]

The target url was correct. It was a just typo in the link. Thanks for letting me know. Fixed.