jarmila Posted February 11, 2020 Share Posted February 11, 2020 Unfortunately I did download Catalina on my Mac and now Affinity don't open more CR - photo raw files :-( What can I do please to resolve this problem. Is there something to change or I can't use it more? Is there a possibility to get money back from Affinity? I did buy it only some monthes ago.. Thanks, greetings .. Quote Link to comment Share on other sites More sharing options...
firstdefence Posted February 11, 2020 Share Posted February 11, 2020 Welcome to the forum Jarmila, Do you get any messages pop up, if so screenshot them and upload here. Which RAW file is it CRW CR2 CR3? Which camera are you using? Do you have an example file you can upload so that someone on Catalina can test. Until a solution is found, you could convert the file to a DNG file, using Adobe DNG Converter: https://helpx.adobe.com/uk/photoshop/using/adobe-dng-converter.html jarmila 1 Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 12, 2020 Staff Share Posted February 12, 2020 Hi jarmila, Welcome to the forums Updating to Catalina shouldn't remove any camera support from Affinity Photo - could you please confirm the camera model your CR RAW file is originating from? Thanks in advance! jarmila 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
jarmila Posted February 12, 2020 Author Share Posted February 12, 2020 Thanks for your kind answer. T he commands for the development of raw cr2 images are gone and opens the file as a normal jpg without the commands, possibility to edit the photo. I will upload the screenshot. Maybe I did touch something, I don't know. But Before downloading the catalina version on my mac, there were the commands on the right Do you get any messages pop up, if so screenshot them and upload here - no messages Which RAW file is it CRW CR2 CR3?- CR2 Which camera are you using? - Canon EOS 5D Mark III Or maybe I could try deleting the downloaded version and downloading Affinity again. However to be honest I don't feel very well, it's far from Photoshop. But unfortunately Photoshop costs too much .. thanks again for the reply, many greetings Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 12, 2020 Staff Share Posted February 12, 2020 Thanks for your screenshots - it looks as though you've accidentally hidden/closed your Studios, you can reset these in each Persona through View>Studios>Reset Studio. I hope this helps! firstdefence 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
jarmila Posted February 17, 2020 Author Share Posted February 17, 2020 Thank you Dan C, I think I got it now :-) Please, how can I add plugin filter : Viveza or other or it is not possible with this software? Thanks, greetings Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 18, 2020 Staff Share Posted February 18, 2020 No problem at all, happy to hear this! You can follow the instructions in the below post for installing the NIK collection - I hope this helps Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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