Massi Posted January 24, 2020 Posted January 24, 2020 Hi. When I use the patch tool and the selected area is a bit more than aprox 300px (even less) it just stuck and crash the program. Always happened, never got fixed though newer versions of AP. Looks like it can only take very small amount of pixels. Any solutions? Thanks Buzzilla 1 Quote
Staff DWright Posted January 24, 2020 Staff Posted January 24, 2020 Can you please confirm if you are using the Mac or Windows version of Photo and does this also happen on a new document. Quote
Massi Posted January 24, 2020 Author Posted January 24, 2020 Macbook Pro and Ipad pro. Only happens in the desktop version, regardless of the kind of document Quote
Staff DWright Posted January 24, 2020 Staff Posted January 24, 2020 Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/ Massi 1 Quote
Massi Posted January 24, 2020 Author Posted January 24, 2020 43 minutes ago, DWright said: Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/ Thanks I'll try to do that and see if it's working. Quote
Buzzilla Posted March 4, 2020 Posted March 4, 2020 Glad to know I'm not the only one having this problem! I tried the default setting reset and that didn't work. I started a separate thread on this topic about two weeks ago and haven't gotten a fix yet. Affinity PLEASE HELP!!! Here's my thread: Massi 1 Quote
Massi Posted May 12, 2020 Author Posted May 12, 2020 I tried everything but the problem is still there and I still have to send the files to my iPad via iCloud Drive ONLY because of that. I'm just lucky to have another device to work on. I thought that it will be fixed with the update but didn't happen. Waiting.................................................... Quote
Massi Posted February 7, 2021 Author Posted February 7, 2021 On 1/24/2020 at 12:31 PM, DWright said: Can you please reset your Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/ Just updated to 1.9 and the issue is still there. One year after. Any suggestions? Quote
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