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kaiiwamoto

Failed to save document

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Once I want to save file with affinity format, the error message shows up.

It says, " Failed to save document:<file name>

Save failed  because access to the file was lost.

Do you whish to save the document to a new file?"

Then I select Save As... and it happens again.

So, I never been able to save any files with affinity format.

I can export the file but, not with affinity format.

 

This error happens both on photo and designer.

 

failed to save.jpg

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It seems odd that it says the document name is <Untitled>, @kaiiwamoto.

Are you using File > Save or File > Save As? If you're using Save As, can you show a screenshot of that dialog after you enter the file name and before you press Save, please?

Are you trying to save to a network drive, or a local drive?

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15 hours ago, Gabe said:

Can you please try to create a new Windows profile and see if you can save on that one?

I created the new account and reinstalled the both application, but they didn't work.

They give me the same error.

At this moment, I export as pdf for Designer files and Tiff for Photo files, and I don't have any issue now.

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Any chance you could re-install it on a drive with no compression and see if that's any better? I tried in here on a compressed driver and it was working fine. No issues at all...

We would like to know what's causing this issue. 

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I just Factory reset my laptop and reinstall the Affinity Design and Photo and then it worked.

There in no problem to save with the affinity file format on both software.

Thank you for the suggestions.

 

Kai

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