lucacasula91 Posted December 10, 2019 Posted December 10, 2019 Hi everyone, I'm using publisher with an external monitor, the main screen is a retina resolution, the external monitor is a full hd resolution. In the external monitor i used to have some panel detached form the main Publisher window, if i open the hsl color wheel panel from a fullhd monitor after giving some input on the retina monitor, the color wheel is drawed in retina sizes (@2x). Senza nome.mov Quote
padura Posted December 10, 2019 Posted December 10, 2019 ciao, hai provato a disconnettere il cavo del monitor. have you tried disconnecting the monitor cable? Quote
lucacasula91 Posted December 18, 2019 Author Posted December 18, 2019 Hi Padura, it's a problem that occurs only if i open the color wheel in a full hd monitor after a click in a retina display, the second time i try to open the color wheel from the full hd monitor Publisher draws correctly the wheel. Quote
Staff Gabe Posted December 20, 2019 Staff Posted December 20, 2019 Hi both, Sorry for the delayed reply. Can you please attach a screen recording of this in action? I cannot replicate it here. Quote
lucacasula91 Posted December 20, 2019 Author Posted December 20, 2019 Hi Gabe, i cannot record both screens, the problem occurs when you have a panel detatched from the main window. Steps to reproduce: Main window in a retina display (such as a macbook pro) Detach a panel that contains some color control (for example the Character panel in Publisher) Put the detatched panel in a FullHD display (i'm using a Dell p2418HZm) Make some input in the main window (for example select a text) Go to the detatched panel in the FullHD monitor and select a color controller In the attached video, the problem occurs after any input in the retina display Senza nome.mov Quote
lucacasula91 Posted December 20, 2019 Author Posted December 20, 2019 The problem also occurs in Designer and Photo (always in the Characters panel if detatched) Quote
Staff Gabe Posted January 2, 2020 Staff Posted January 2, 2020 Can you please confirm if you can replicate this in the latest beta? Quote
lucacasula91 Posted January 7, 2020 Author Posted January 7, 2020 Still present in 1.8.0.523 I can replicate the problem only with the monitor connected by this Docking Station: https://www.kensington.com/it-it/p/products/connectivity/universal-laptop-docking-stations/docking-station-mobile-usb-c-5-gbsec.-sd1500-hdmi-4k-o-hd-vga-winchromemac/ So it's not a big problem Quote
Staff Gabe Posted January 7, 2020 Staff Posted January 7, 2020 Luckily we have got one of those docking stations here but could still not replicate the issue I'm wondering if I'm missing something. You could use OBS to record both screens at the same time. Perhaps we can spot what's going on. https://obsproject.com/ Quote
lucacasula91 Posted January 7, 2020 Author Posted January 7, 2020 Ok Thanks, you can find the screen rec. in this link: http://lucacasula.it/2020-01-07 16-43-24.mkv Quote
Staff Gabe Posted January 8, 2020 Staff Posted January 8, 2020 Thanks. I logged this with our developers. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.