cybertec69

I keep having the same issue. Program AP2 crashes after transferring TIFF files from DXOPhotolab6, sometimes it crashes after only a couple of files are transferred and sometimes after more than ten files are transferred, the program just freezes up. There was an update recently to AP2 which I was hopping would resolve this issue, but it is still there. In regards to my PC, it's a brand new desktop with plenty of ram 64GB and plenty of HD space, C drive has a 2 TB SSD with 1.6 TB free space, and 4 TB SSD on the second drive.

Thank you, much appreciated.

I am talking about the adjustment layers, they don't show up in the studio panel on the right side of the screen like they did in Affinity one. When I import a file for edit, I have to go to the top of the page, go to layer right after documents then scroll down to new adjustment layer and choose the layer that I want to use, which is tedious. In version one all the adjustment layers showed up in the studio panel on the right side. No need to go to layer, then scroll down to new adjustment layer and then scroll again to chose the layer needed.

How about being able to fill the studio panel with the filters, instead of having to constantly scroll up to the layers tab, then scroll down to layers to pick the layer that you want to chose. In Affinity 1 I can see all the layers in the studio panel.

I downloaded the exe file from Affinity so I can point DXO to the exec file, so far everything seems OK, when I export the DXO file "without any adjustments done to the file" in TIFF format, it exports it to Affinity Photo 2 just fine, the image shows up as it should. As soon as I add adjustments to the image in DXO, like noise reduction and a few others, when I export it to Affinity Photo I don't see the image, just a black box where the image should be. Does anyone else have this issue. OS used is W11, graphics card Intel ARC a770 16GB version & UHD 770 which comes with the processor "Nvidia has lost their minds with the pricing of their GPU's". Update: From the looks of it, it's an Intel GPU driver issue, when I disable the GPU in DXO and have the software work with the CPU only "it's a bit slower but not too bad", the TIFF file exports just fine after the adjustments where made to the file, adjustment or no adjustments, the TIFF file exports to Affinity 2 just fine. My other question is, will the Affinity Phot 2 exec. file that I downloaded from the software download page in my software purchase history work when Affinity pushes out updates to Affinity Photo 2, will there be an updated exec. file with every new software update, or will the current exe, file with future AP 2 software updates. Thanks again.

I also have the same issue with Affinity photo version 1.10 crashing on startup. The app crashes on my new system build with the Intel ARC 770. Affinity 1.9 work just fine with the same system when I switch to the Intel integrated UHD Graphics 770 GPU build into the CPU. But it crashed with the discreet ARC 770 GPU. Is there going to be a fix for this issue, and does this issue also exist in Affinity photo version 2.

Reading comprehension is essential and not your strength. I suggest you read my post again, SLOWLY. I never criticized you. And if I did "which I did not", all it means is that you can't handle criticism, which has become the norm nowadays for many people. You also need to STOP treating paying customers like they are idiots. I am sure your attitude will go a long way in repeat business for the company. Maybe you need to go back to my FIRST post in here when this dumpster fire of a software release happened. And how it could have been rectified. Maybe extending the refund period until they could have come up with a PROPER solution, that would have been the first thing I would have done if I ran Serif. But I guess Serif does not care about it's customers or is looking for new or repeat customers, that is what you are saying here. Just some food for thought. And to be honest with you, I did not need version two of the software, I just tried to help the company grow by buying the software on it's initial release. The experience post purchase has been a complete nightmare. And your responses, including a few others in here have only cemented this experience. Again, stop treating paying customers like idiots.

A little bit too late for that, and I am not only speaking for myself. Serif screwed the pooch with their disaster of a new software release. How about making sure the software worked from the time it left the gate just like Affinity one did, before foisting it on it's paying customers. Let me guess they are not employing the sharpest tools in the tool shed, which has become the norm with many corporations nowadays.

Have you read ANY of my posts before responding with nonsense.

I did buy it and it did not work like Affinity one did with DXOPhotolab, so I requested a refund. Sorry your loss, not mine.

"They listened to their users and made EXE-based installers available." EXE-based Installers available, what does that even mean. How about rolling out the software "from the get go" in the same format as Affinity 1. Long after I got my refund. I paid to have a working program from the get go, not months later. When I asked for my refund they should have notified me that they would be working on a fix, which they did not. They should have posted a bulleting on this forum letting everyone know that they would fix the issue. Not all this hack utter nonsense that people in here tried to force feed everyone. If I wanted to download the software now "not even knowing if it would work as it should" I doubt it that they will offer me the initial introductory price.

I got my refund as soon as I realized they went in the locked down Microsoft app format with their new Affinity 2 software. I will just continue using Affinity one that has been working for me for years, in conjunction with DXOPhotolab, from version 2 to the current 6 version. I have no idea what Serif was thinking. I guess they don't like to grow their business. I actually did not need Affinity 2, but wanted to help them grow. That did not work out well for me and them.

They did not relate this to me in their email in regards to my refund request. I did let them know why I was asking for the refund. So they could have informed me in regards to what you are saying. I guess they could care less about their paying customers. As I have said this numerous times in here. This should have been on top of their checklist before releasing this software. Does it work with third party software editors like Affinity one does, let's give it a test run Charlie, oops looks like we have a problem here, let's get back to the drawing board and fix this before releasing our new "anticipated by millions" software to the masses. This was one bonfire of a software release. It should have never left the building.

My refund is being processed. I wasted enough time with this hot mess of a software rollout. And people need to get to grips that this is not a glitch or a bug in the software but a feature. A Microsoft lockdown software feature. This is why they released it in app form.

I am not here "that would be you and a few others in here" to make excuses for a hot mess of a software release that Serif foisted upon their paying customers. I am sure the people at Serif are not too pleased with whoever it was that did not do their do diligence before releasing this hot mess to their paying customers. I am not sweating it, I have already asked for my refund, as I know many others have done the same. Will stick with Affinity Photo one, it's been working like a charm for me for five years now. And I can see it in my programs folder directory.