TSW

@Dan C I just tested the same documents in the new Affinity Publisher version (2.4) and they both worked well. So, not sure if it was the .NET fix that solved because I tested on the 2.3 after the fix and didnt work, but hopefully it will keep working from now on. Thank you very much for your help! I will let you know if any issue shows up. Appreciate your help

No. It didn't make any difference. I will update the affinity to 2.4 and see if things works

@Dan C thank you! I installed and authorised the recommendations from the repair tool. It is asking to reinstall the .net framework. Sorry my ignorance, but it is the one you have indicated before, the .net 8.0 version? I don't understand much about it

@Dan C Thank you for your reply! Here is my feedback: 1. I have changed the antivirus two days ago to Norton and I have check if it is blocking the app, but it is not. Same before with the previous anti-virus 2. I updated the GPU driver following your recommendations 3. I extended the RAM usage limit to the max as well inside the settings - performance 4. Even after all of this, the problem is the same 5. I unistalled the AP 1.10.4 (the one that seems to be working) and installed the Affinity Publisher 1.10.6 again once I have stopped using it for while. I didn't have time to test it properly, but it seems to be working well, except that even using an Affinity Publisher V1 document, I tested the same thing I did when using the version 2 (as described in my video - first post) and for my surprise the version 1 shown the exactly same problem. 6. I uploaded in your dropbox file the following: - The affinity publisher version 2 documents with the crash problem previously described - The affinity publisher version 1 document has the same problem when used on the AF 1.10.6 - The .evtx file requested - and I tried to generate a crash report of the AF 1.10.6 founded today, but it seems not be generated. So, I uploaded all the crash reports that were generated from AF version 1. Hope it helps Thank you in advance

Hi Dan, thank you for your reply! I saw this post about the updates that could have created problems: But after your feedback I am updating windows again to the last version It seems that I have only 31% of the drive space in use (See attach) I tested with four documents. Two present the same problem when I tried to undo the change on the dimensions. But the other two didn't show any problem. You can assess the problematic documents through the following link (the link will be valid just for 24 hours and it has a cap for one download each doc): https://icedrive.net/s/Xhvzj8V6Tg9zwB31WPhGX9jyNWuk I am also attaching the settings you requested. Thank you for help me with that! P.S: do you have any information about why the affinity publisher 1 crash with windows regarding fonts, saving, exporting, etc after the 1.10.4 or 1.10.6 updates?

Thank you @NathanC! I have created the one below 👇. Appreciate any feedback on it

Dear team and members of the forum, please help! Every time that I use the Affinity Publisher 2 on my computer it keeps crashing. I have used the Affinity Publisher version 1 without a problem, but it started crashing when triggering several functionalities (as saving, exporting, fonts, etc) with the updates after that. Totally useless. So, I upgraded to version 2 with hope to stop the problem, but I am facing the same problem, especially when activating the undo function. Probably I will find more problems with this version as well, but I am so tired of not being able to work with affinity that I need some proper help. Here is a video where I explain the problem, but for some reason loom didnt record the crash itself. I frost the last image of the app before it happen. https://www.loom.com/share/7ce06c640cca4118a6cd5b25136515ad?sid=8210f06d-017b-4610-b4cd-13ad1f117247 Here is what I have tried already: - I am using the new version of AP2 - 2.3.1 (I have installed it yesterday), despite I have crashing problem with APV1 (except when I used the version 1.10.4, but it doesnt have the features that I need) - Turned off the first three option when clicked the ctrl key during the launch, - Hardware acceleration was already turned off - Unistalled all problematic updates in windows 10 and 11 identified in other posts of this forum. Now, I have basically none windows update, what is not safe at all, right? - I installed the last version of .NET (8.0) from the link you have provided above - I checked the firewall but it seems that it is not blocking the app. - I have no idea what to do now. Please, help! I upgraded to AP version 2 to see if I could stop the crashes, but I cannot work at all with it as well. Please, find attached the crash reports p.s: bare in mind when send some support that I dont understand nothing about coding or technical computer stuff. So, I appreciate to send instructions in the more clear way you can. Thank you in advance 356307cc-ccde-42d5-bc95-78e3e9589171.dmp 7457a752-8ce7-4e7f-af4a-e109174e0bcb.dmp aaf74613-4e03-4453-ae7d-7de52a2f7d47.dmp ff6236d2-803c-4f38-be08-aa7d0d081dca.dmp 76f65e27-db91-48c6-a51a-5bc26c7616b9.dmp a62af3fe-2109-40ff-8443-454c1a8069ca.dmp

I am dealing with the same problem. Here is what I have tried already: - I am using the new version of AP2 (I have installed it yesterday), despite I have crashing problem with APV1 (except when I used the version 1.10.4, but it doesnt have the features that I need) - Turned off the first three option when clicked the ctrl key during the launch, - Hardware acceleration was already turned off - Unistalled all problematic updates in windows 10 and 11 - I installed the last version of .NET (8.0) from the link you have provided above - I have no idea what to do now. Please, help! I upgraded to AP version 2 to see if I could stop the crashes, but I cannot work at all with it as well. Please, find attached the crash reports p.s: bare in mind when send some support that I dont understand nothing about coding or technical computer stuff. So, I appreciate to send instructions in the more clear way you can. Thank you in advance 356307cc-ccde-42d5-bc95-78e3e9589171.dmp 7457a752-8ce7-4e7f-af4a-e109174e0bcb.dmp aaf74613-4e03-4453-ae7d-7de52a2f7d47.dmp ff6236d2-803c-4f38-be08-aa7d0d081dca.dmp 76f65e27-db91-48c6-a51a-5bc26c7616b9.dmp a62af3fe-2109-40ff-8443-454c1a8069ca.dmp a7003733-7809-463a-a538-829dba0f837b.dmp

I have the same problem with Affinity Publisher. I upgraded to the version two a few months ago once the version 1 was crashing all the time in my desktop (Windows 11) and all the serif forum solutions that I found didn't work out for me (as uninstall basically all the windows 10 and 11 updates, or to turn off the hardware acceleration in the AP settings). The only thing that worked was to return to a very old version of AP 1, but that version doesn't allow me to use several functionalities available in other versions. Anyway, the thing is that even though I upgraded to AP version 2 it keeps crashing all the time when I trigger certain actions as undo function. I lost so many work that I gave up moving forward. But I really want to return again because many of the templates that I use in my designs only open on APV2. I still couldn't find a solution. Could you help me? Thank you