StevenS

Our teams are extremely busy at the moment and trying to work through all of the email contacts (7000+) over the last 2 days. We thank you for any patience you can afford as we endeavour to answer everyone's queries as quickly as we can. Indeed, and they do not usually happen this frequently on our site either, however the last few days have been quite unprecedented with the volume of traffic both our site and payment systems have experienced, something that most sites don't usually experience day to day.

We have been unable to replicate the issue you have reported, but we do hear of this happening from time-to-time. The quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. As required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

It is my belief that any of the Affinity apps that are download directly from the App Store can be shared with family via Apple's Family Sharing feature. Is this correct @Patrick Connor?

I do not have any input on such things, or knowledge as to whether this would happen sorry.

Each. £161.98 total.

I have no input or knowledge of the end but based on experience and a bit of guess work, the launch offer will certainly have ended in January. Discount periods mean a high volume of emails, tweets and other queries. We shut down over Christmas so those emails, tweets and queries would go unanswered. So with that in mind, expect the sale to have finished by Christmas, additionally, given the surge in "I just missed the launch offer" contacts, it is likely to end sooner than that.

Hi Pondball, Please see this FAQ which I believe covers each of your queries; https://affinity.serif.com/affinity-2-faq/

As many of our apps are bought through third party App Stores we do not have a mechanism to offer upgrade pricing. This was why we decided to offer such a large launch discount—to give users an opportunity to upgrade at an incredible price. Upgrading is completely optional and, if you wish, you can continue to use the original apps for as long as you like.

We have not yet announced an end date for the launch offer, but as soon as we do we'll let everyone know via social media.

Hi @rob66, welcome to the Affinity forum. Please see the below FAQ, if you have any further questions after reading, please let us know. https://affinity.serif.com/learn/in-app-licence-activation/

Hi @puzzleduser, welcome to the Affinity forum. Could you please contact us via affinity@serif.com with more details of the email address that you may have used for your account and we can look in to this further for you.

Hi @albertkinng, We do not have any additional info to share at this current time, but we'll certainly have more answers on November 9th.

Hi @karin.eggimann, welcome to the Affinity forum. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the secure payment screen from appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process. If the issue persists, please contact affinityorders@serif.com.

Hi @Piero64, Si prega di consultare questo collegamento di seguito per assistenza nella registrazione delle app Affinity. https://affinity.help/photo/English.lproj/pages/GetStarted/registerAndSync.html

Hi @lapinobel, I have been unable to locate your purchase with the details available and rather than ask you for them on a public forum, could you please contact affinity@serif.com so that I can do a bit more digging and hopefully locate licence? If you could include an Order ID or any other email addresses you may have used at the time of purchase in the email it would help immensely. Thanks!

Hi @lindka, As your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Hi @Jannik, welcome to the Affinity forum. We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues). Finally check that your firewall is not blocking any part of the payment process. If the issue persists, please contact affinityorders@serif.com for further assistance.

Hi @Andrea1973, Puoi utilizzare una licenza dell'app Affinity per Windows su qualsiasi computer Windows che possiedi o controlli personalmente. Maggiori informazioni possono essere trovate qui: https://affinity.store/help/

Hi @ridhogilang, We do not announce discounts ahead of time, but please do keep an eye on our social media channels. As soon as any discounts go live, you can be sure that we will announce them there. If you have an Affinity Store account, you can also update your email preferences from within your account so that we can let you know of any discounts via email. https://store.serif.com/account/details/

Hi @Wizace, welcome to the Affinity forum. It is likely that the verification email is landing in your Spam/Junk folder as we can see that you have a unique email domain that has likely not received emails from us before. As such we have manually verified your account for you. If you have any further questions about this issue, please contact affinity@serif.com.

Hi @Moba Tecmaserm, welcome to the Affinity forum. I can confirm that the regular Affinity licence allows for commercial use.

Hi @ImranMuhammadi, welcome to the Affinity. We do not currently offer Paioneer as a payment option on the Affinity Store. We offer PayPal or direct Credit/Debit card as payment options. Our apps are also available through the Microsoft Store and the Apple App Store where you may find further payment options available in your region.

Hi @hbgswiss, welcome to the Affinity forum. Sie können eine Affinity-App-Lizenz für Mac auf jedem Mac-Computer verwenden, den Sie besitzen oder persönlich kontrollieren. Weitere Informationen finden Sie hier: https://affinity.store/help/ Um sich bei Ihrem Konto anzumelden, gehen Sie bitte zur Affinity-Website und geben Sie Ihre E-Mail-Adresse zusammen mit Ihrem Passwort in die entsprechenden Felder ein und klicken Sie dann auf Anmelden. Wenn Sie sich Ihres Passworts nicht sicher sind, wählen Sie bitte Passwort vergessen? Option und geben Sie Ihre E-Mail-Adresse ein. Wählen Sie dann die Option Passwort zurücksetzen. Dadurch erhalten Sie eine E-Mail an die zuvor angegebene E-Mail-Adresse zum Zurücksetzen; Befolgen Sie die Schritte in dieser E-Mail. Sobald Sie sich in Ihrem Affinity-Konto befinden, wählen Sie Downloads & Produktschlüssel. Sie sehen dann eine Liste Ihrer Bestellungen zusammen mit einer Download-Schaltfläche neben jeder Bestellung. Klicken Sie auf die Schaltfläche neben der entsprechenden Bestellung, um den Download zu starten.

Hi Paul, Our Product Keys only have 16 characters so I am unsure what it is you are entering or believe to be your Product Key. Rather than share such information here, could you please contact affinity@serif.com with details of your key and we can look in to this further for you.

Hi @Astrobiker, If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program. If you find that this is not happening, please contact Apple for further assistance. https://www.apple.com/support/mac/app-store/