emmrecs01

This is another problem I have encountered in the latest beta, .1079. Opening this version I found that my Assets tab was empty. Not a problem, I simply copied assets.propcol from the latest release to the beta, a total of about 5GB. They showed as present in the correct folder of the beta version. Opened the beta version, no assets! Checked the folder where they had been moved to and the file size now shows as 1KB!!! Repeated the whole exercise, still no joy! They seem to transfer without problem but, on opening the beta version it seems that assets.propcol reverts to being an empty file! Jeff

@walt.farrell Hi Walt, Many thanks for the idea. Looking at the "log.txt" file I see that my Radeon GPU has, apparently, gained "Bonaire" as an additional name, so it seems both GPUs are being used, but the latest beta results (as above) are very disappointingly "low" by comparison with the earlier beta results. 😭😭 Jeff

@Mark Ingram Many thanks for this latest beta release. However, I have noticed one change, when compared with an earlier beta, when running the Benchmark 1920 test. (I will also post this to the the pinned thread about Benchmark 1920 if that would be helpful.) Given the problems that have been encountered with recent releases of AMD Radeon GPU drivers, does this latest beta actually ignore or bypass them? For a benchmark test run under beta 1.9.2.1005 I see that both my Intel HD 530 and my Radeon R7 360 GPUs are being used; under this latest beta the Radeon GPU is not listed on the benchmark results and the scores are rather lower. I've copied below a section of both reports: The earlier beta: The latest beta: All ideas/advice very gratefully received. Jeff

@Alfred Thanks for the correction. 👍 However, I wonder then, why PP 10 is not listed in either of the compatibility links I posted? Jeff

@MorganX There is a problem with the AMD drivers which Serif have raised with AMD but so far there has been no resolution, I believe. I have the much lower spec AMD Radeon R7 360 and the two most recent driver releases by AMD have rendered all my Affinity apps totally unusable if Hardware Acceleration is activated. The only way to prevent the apps instantly crashing if using HWA is to use a driver which is, officially, two versions "old". Jeff

@TheMan In addition to what @firstdefence has written: I don't think there ever was a "PagePlus 10", There was a PP 9 and a PP 11, but no 10. If you really do mean "PagePlus 11" then I would have to say whether it will run under Win 10 is rather doubtful, to say the least. The last released version was PagePlus X9, so several versions newer than PP 11. This page is from the Serif web site, showing compatibility of the legacy Plus products with various Windows versions. Or, even better, this updated page for the latest information. HTH Jeff

@JennySwart Great to hear and thanks for the feedback. BTW, all of us were "first time users" at one time! Jeff

@JennySwart Welcome to the Affinity forums. I'm not a Mac user but I think if you simply restart Designer and Publisher the registration screen should reappear. Alternatively, have you tried clicking on Help>My account? Jeff

@Tami Welcome to the Affinity forums. If the apps are not listed in your Serif account it is almost certain you originally bought the apps via the Mac App Store, I think. Simply log into your MAS account, using the same credentials as you used on on your Mac27 and you should be able to download them all to your new laptop. HTH Jeff

@YAR Oracool Actually you can! If you're prepared to install this free utility it will give you (temporary) access to the Windows Apps folder within C:\Program Files, so you can make those checks, I think. Having given yourself access, simply running the utility again will allow you to reverse the permission changes. (Before posting this I ran the utility to test that this would work. I already had it installed, for precisely this kind of situation.) HTH Jeff

@Vepar Thank you for the feedback, and for confirming that the release of the 21.5.1 drivers has not resolved the problem.

@Vepar Further to what @Alfred says, exactly which AMD Radeon driver are you running? The Radeon Adrenaline driver version 21.4.1 produced exactly the same problem for me. Reverting to 21.3.1 resolved the problem. (I see there is now version 21.5.1 but I have not installed that so don't know if AMD have found the problem. I know Serif were in contact with them.) Since you can't actually launch the apps in order to disable Hardware Acceleration this FAQ will show you how to disable it when the apps are closed. HTH Jeff

@Dominique Perchet Affinity Designer does not have the facility to use plugins, so I doubt this will ever be possible, at least for the foreseeable future sorry. Jeff Affinity Designer n'a pas la possibilité d'utiliser des plugins, donc je doute que cela ne soit jamais possible, du moins dans un avenir prévisible, désolé.

@Alan Thornbury Just to add a little to what @John Rostron has written: if you originally purchased APh from the Microsoft Store, simply log into the store using the same credentials as on your old computer and the app will be available to download and install on your new. Jeff

@Nikolai Welcome to the Affinity forums. Serif use the LensFun Library for the lens correction data in APh. Which lens do you have and has it been added to the LensFun library? If it has I think it is likely that a future update of APh will incorporate the updated library and so it will be available to you. This quite lengthy thread includes more information about this. HTH Jeff

@Gregory St. Laurent This thread is about the problems a user was experiencing when attempting to open DNG files in APh and so entirely appropriate in the Affinity forums. On the face of it, your question should really be addressed to DXO, shouldn't it, or have I completely missed the point?

@matt.baker I downloaded and opened your file in both the latest release and the latest beta (1065). No problems in either version. (I have HWA switched on.) Seeing that, in your video you used Drag and Drop on your file, I repeated the exercise using that method, having previously used File>Open; again, no problem. Jeff

@notapodato Welcome to the Affinity forums. Inevitable questions: which Affinity app, and which OS do you run? Jeff

Can I ask why you cannot do this with pdf? Is it because you are concerned that visitors to your website might be able to download these files, rather than buying them? If you are showing only extracts, can you not either create exports of only those extracts, or even make screenshots of some pages from the pdf?

@Mr Lucky I don't have or use Logic but I do have Sibelius Ultimate. Is there any reason why you do not export from Sibelius as .pdf? Jeff

@Annemiek Thank you for the file. I downloaded it and opened it in my pdf editor, PDF-XChange Editor and immediately saw this error message: I allowed PDF-XChange to "correct" the error and then opened it in APub 1.9.2.1035. No problems seen: I then exported it as pdf (using Press Ready settings, everything as default) and the attached was the result. Publisher export.pdf I think this suggests the problem may well be being caused by the original .pdf exported from MuseScore. HTH Jeff

@page plus X9 Welcome to the forums for the Serif Affinity range of software. These are NOT the forums for the legacy Plus range of Serif software. Instead you should you register at and post your question to the Community Plus forums which are specifically for all those legacy products. Jeff

@Annemiek I suspect it might be useful if you were also to attach at least one of the MuseScore .pdf files whose output from Publisher is wrong. Jeff

@BILLY ANDERSON Welcome to the Affinity forums. From where did you originally purchase whichever Affinity app(s) you have? If it was from the Serif/Affinity store, simply log into your Affinity Store account, go to Downloads and Product Keys to find the installer(s) and the needed keys. If it was the MAC App Store, or the Microsoft Store, simply log into your account at the store (using the same details as you used for the original purchase) and the app should be listed in your account and be available to download. In either of these cases, no key is needed because the purchase is linked directly to your store account. BTW, the "Title" for your post really would be better as something like "How to redownload my purchased software", rather than your own name. HTH Jeff

@MaverickMcCain Welcome to the Affinity forums. Since you say your provider is declining my purchase I think this suggests it is your card provider who is blocking the purchase. If so, you need to contact that provider direct since I suspect there is nothing that Serif can do to help you in this situation.