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@Fritz Schwarz @Komatös I don't think Serif can offer a refund in this case. The iPad version has to be purchased from the iPad store so only Apple can issue a refund, I think.

@michaelyounglondon Welcome to the Affinity forums. What OS do you run and, assuming you downloaded the free trial from the Serif store, where did you purchase your product key?

@Tiamariacat Welcome to the Affinity forums. Which OS do you have and where did you originally purchase the app(s), direct from Serif or from the App Store appropriate for your OS? Depending on your answers to these questions we can then advise you further. But, as a general point you do not need to remove the app(s) from your old computer in order to be able to download, install and use it/them on your new. Which of the apps do you actually have?

@Faisal Bahari Welcome to the Serif Affinity forums. Sine at least two of the images you have posted include your personal email address can I strongly suggest that you remove them or at least obscure your address as a matter of urgency so that Spambots cannot harvest your email and potentially deluge you with spam. If you are not receiving the email to allow you to reset your password I think you need to email affinity@serif.com and request their assistance.

@itsvivekdesign As I understand this, I don't think that the developers can bring in what you are wanting because there are features within PSD Smart Objects that are proprietary to Photoshop, i.e., they are "locked" to that app. I suspect that, if they could do what you are asking, the developers might have done so already. Of course, I may be totally wrong about this!

@Black Diosa As @Alfred says, the MS Store version does not need a product key! However, since you say you have the program installed but apparently cannot run it, I wonder whether you have actually installed the Trial version from the Serif/Affinity website but later bought it in the Microsoft store? If so, you need to uninstall the version you currently have and then download and install the version in your Microsoft Store account, as @Alfred details above.

@CPL Welcome to the Affinity forums. Affinity app licences are OS-specific. MAC, i-Pad and Windows all have separate licences. So, in your case, you would need one licence for Windows and one for MAC. However, once purchased you are allowed to install the software on as many devices of the same OS as you own or control. HTH Jeff

@Chills I have MS Publisher currently installed (though never used) as part of MS Office. Checking it, I see the option to Export as pdf. Could your originators of these files use this option to help you? Worst case scenario, perhaps: assuming not too many files and that you would be prepared to share them (or a couple of them) with me I'd be happy to try opening them and then exporting as pdf for you to test, if that would be helpful. PM me from the forum if you're interested. Jeff

@ClayCreek welcome to the Affinity forums. This post asks the same question so you will find the answer there. HTH Jeff

Which AV do you run?

Then I think there is something, other than Affinity apps, on your computer that is making these changes, sorry! I have all the apps running under Win 10 and do not see such changes happening.

@Kumar 2710 Welcome to the Affinity forums. Purchase of any of the Affinity apps is a one-off payment, no subscription, monthly or otherwise. That single payment will give you access to ALL the updates to that version (currently all the apps are at version 1 so all updates to version 1 are "free"). Only when and if Serif decide to release "version 2" will any additional payment be required and there is nothing to prevent a user of version 1 deciding to NOT upgrade to version 2 and so pay nothing further. HTH Jeff

I have previously heard McAfee AV described as a virus! Speaking personally, I wouldn't touch it with a bargepole. When I had to buy a new laptop about 18 months ago, almost the first thing I did to it was to use McAfee's own software removal tool to completely remove ALL traces of it! Jeff

I wholly agree with @Ron P.. Steam is predominantly a site for Gaming Software. There are some non-gaming apps available there but they are (almost) always NOT the latest versions. Why would Serif want to "sell" any "older" versions? Jeff

@ms.fuentecilla What is the source of those files (what program was used to create them) and how, exactly, are you opening them in APub? I have pdf music files exported from Sibelius which, if I simply use File>Open in APub, everything seems to be enclosed in annoying text boxes; if I use File>Place everything seems to be imported without problem. You describe what you see as "gibberish". Do you mean notation (and text, if used) are both completely scrambled and unreadable? What do you mean by "enlarged prints"? Is it that you want, e.g., one current "page" to be spread over two pages? If so, I think that might be "more difficult"!! Jeff

@Kimotei Welcome to the Affinity forums. Does your Win 7 machine meet the minimum requirements listed on, e.g., this Designer page? However, since you mention you need to continue to run 32 bit plugins in your music projects, are you aware of jBridge? It is a very useful app to allow 32 bit VSTs etc., to run in a 64 bit environment, and vice versa. I use it with both Reaper and Adobe Audition, both 64 bit, and can still access and use older 32 bit VSTs and VSTis. HTH Jeff

@Ferdomi Welcome to the Affinity forums. The answer to your question is: Yes. Jeff

@Patmeyer In my opinion (and assuming you have, or intend to have in the future, the need for its features), YES! Jeff

@RDLH009 Welcome to the Affinity forums. I'm not a Mac owner/user but I suspect it might be very useful if you could a) say exactly which printer you have whether its drivers are fully up-to-date and, b) if possible, attach here the file so that others can download it and test it on their computers, especially if they are also Mac users. If you cannot attach the file because you need it to remain private then perhaps one of the moderators will be able to give you a link to upload it direct to Serif for the developers to have a look at it. HTH Jeff

@anisa This is the forum for Affinity apps on iPad. You need to repost your question to the "Affinity on Desktop (Mac and Windows)" area of these forums, or perhaps a moderator will move your post.

@Vickyniki Unfortunately that option which @thomaso mentions is a MAC-only feature!

@Bourreau Welcome to the Affinity forums. The iPad apps can be purchased only from the iPad Store so I don't think that Serif can give you any promo code or similar to allow you to purchase at the Black Friday price after the sale is over. Do you have an iPad, through which you could purchase the app now (you don't need to actually download and install it) and then use Family Sharing to give your daughter access to download it to her new tablet? Bienvenue sur les forums Affinity. Les applications iPad ne peuvent être achetées que sur l'iPad Store, donc je ne pense pas que Serif puisse vous donner un code promotionnel ou similaire pour vous permettre d'acheter au prix du Black Friday une fois la vente terminée. Avez-vous un iPad grâce auquel vous pouvez acheter l'application maintenant (vous n'avez pas besoin de la télécharger et de l'installer), puis d'utiliser le partage familial pour donner à votre fille l'accès pour la télécharger sur sa nouvelle tablette ?

@HRB Welcome to the Serif Affinity forums, so unfortunately not the right place to ask about the Serif Legacy range of products. The Community Plus forum for those legacy products is here. However, MoviePlus X6 has not been sold by Serif since , I believe, 2017 so I think it unlikely that you will be able to find a copy to purchase. (I don't think it's even available to download from your account any longer.) Also, you need to be very much aware that export formats which you might have been able to use in a previous installation of the program will NOT work in a new install unless you are able to safely export the necessary codec licences from the machine on which it was installed and then import them to the new machine. (This rather long thread in the Community Plus forum will give you all the details of what you need to do.) HTH Jeff

@Noob007 I assume you are using Affinity Publisher? This post really ought to be in the Affinity on Desktop Questions forum I think, rather than here which is for Customer Service etc. Perhaps a moderator will move it. Jeff

Duplicate post