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Leigh

Staff
  • Posts

    3,222
  • Joined

Status Replies posted by Leigh

  1. good afternoon,

    I have problems with two files to Affinity Photo.
    I can't open the files. They have corrupted.

    I need one solution inmediatly.

    Thank you so much.

    no_se_puede_abrir_la_foto.png

    foto_corrupta_affinity.png

    1. Leigh

      Leigh

      Hi Zenkius,

      Unfortunately, you've asked your question in the wrong place. This is where you would normally add a status update for your profile. Please post your issue in the forum for our Support team to help you further: https://forum.affinity.serif.com/index.php?/forum/7-bugs-on-mac/

      I'm sure they will get your issue resolved :)

      Thanks,
      Leigh

  2.  

    Hey. Sorry, I do not know how to solve the problem. No item in the toolbox is clickable. What can be wrong?

    1. Leigh

      Leigh

      Welcome to Affinity Forums :)

      Please use the Questions section in the main forum to post any questions you may have. This is the private feed area of a user like you.

  3. Hi,

    i'm on osx 10.11 and work with Photo and Designer. I want to view pdf in osx preview for reading or viewing, so pdf for me with double click should open in preview. After restart or opening affinity designer the default switches to open pdf's in Affinity Designer again. It doesn't help to assign the default in finder info. So is it possible to go back to preview? 

    Regards

    Martin

    Bildschirmfoto 2018-05-15 um 15.50.10.png

    1. Leigh

      Leigh

      Welcome to Affinity Forums :)

       

      Please use the Questions section in the main forum to post any questions you may have. This is the private feed area of a user like you.

  4. Adam

     

    I am very frustrated and maybe you can help.

     

    I bought both Affinity Photo(1.5.2) and Affinity Designer (1.5.5) from the Apple Store several years ago. When my old Mac Book Pro needed some expensive fixing, I junked it, bought a new one and ported both your applications to the new MacBook Pro. The problem is that there are updates to both apps. and I cannot get the updates through the Apple Store. Am I just out of luck?? Love both the apps.

     

    Robert

    1. Leigh

      Leigh

      Hi Sunny,

      Welcome to Affinity Forums :)

      Please use the Questions section in the main forum to post any questions you may have. This is the private feed area of a user like you.

  5. Ich arbeite seit Jahren mit WebPlus X8, habe mir Affinity Design und Photo (Windows) und kann keinen Ersatz für WebPlus X8 finden.

    Was muss ich tun, um wie bisher solch wunderschöne Websites wie mit X8 zu erstellen ?

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon.

  6. I'm in a real pickle and I'm not sure who to ask for help.

    Back in 2016 I used a now discontinued program called Serif Web Plus 8.

    Computer crashed but managed to save some files including the install program for WPv8.  Problem is that I no longer have the product key.  When I went to log into my old "Serif" members account to retrieve the key I found out that account no longer exists.  Any help or assistance in finding help would be greatly appreciated.

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon.

  7. Just updated to 1.6.7 and now Affinity will NOT align images when I attempt to focus stack. Old program (1.6.1) had no problems with doing so. Anyone else having this problem? -Andrew-

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon.

  8. I'm using Affinity Designer on Windows10 and bought a new PC.

    To continue using AD do I need to buy it again for the new PC or can I transfer somehow the program rights to my new PC?

    robert511@charter.net

     

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon.

  9. How do I update from 1.6.6 to 1.6.7? I purchased online, not through the Apple Apps.

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  10. t4ss

    t4ss    Adam

    How do I get access to software I bought a while ago.

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  11. Is there a way to space the nodes automatically produced by the magnetic selection tool?

    Screen Shot 2018-02-28 at 2.29.06 PM.png

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  12. Any Affinity Photo editing for IPTC content?

    got a link for me?

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  13. Its about this Healing brush tolv. Is that Burton on the trail version too ?

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums 

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  14. Hi Adam.

     

    Back in the middle of 2017, I think it was 8th of May I purchased the Affinity Photo app. I really loved it. Problem is this last week the hard drive on my MacBook Pro pood itself and

    I lost the contents of the drive. 

     

    Can you resend me the download again. My details re proof of purchase should

    be in your account files. From memory I paid 50 pounds, the NZD price being $74.99

     

    Hoping you can help.

     

    Kind regards.

     

    Terry.

    1. Leigh

      Leigh

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

    2. (See 1 other reply to this status update)

  15. alc

    alc    Adam

    I installed a new computer. How do I get affinity on this hew computer?

    1. Leigh

      Leigh

      This is a status area and not really designed for getting assistance from Serif staff. 

      Please post your question in the questions forum and a member of the team will be able to help you soon 

  16. How do i open up slideshows in affinity photo

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums. 

      This is a status area, where people say how they are feeling etc, and not for questions about the software. Please repost your question in the questions forum and a member of the team will be able to help you. 

  17. Can i get a slideshow in affinity photo

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums. 

      This is a status area, where people say how they are feeling etc, and not for questions about the software. Please repost your question in the questions forum and a member of the team will be able to help you. 

  18. Hi Bob

    Kindly assist - I am on a Affinity Trial Period of the application, just got my product key. How to I transform from trial user to an affinity user using my product key?

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums. 

      This is a status area, where people say how they are feeling etc, and not for questions about the software. Please repost your question in the questions forum and a member of the team will be able to help you. 

  19. Blew

    Blew    Adam

    Nor received Affinity workbook since ordering it on 26 November and sending an email yesterday to which I've had no response.

    Please get in touch, your've always been eager to contact me in the past.

    Rgds Blew

     

    Order number AF4V0MXB8D.

     

     

    1. Leigh

      Leigh

      Welcome to the Serif Affinity forums. 

      This is a status area, where people say how they are feeling etc, and not for questions about the software. Please repost your question in the questions forum and a member of the team will be able to help you. 

  20. Hi Adam,

    I purchased Affinity photo and designer about two years ago.

    I have since changed my email and phone number.

    I am unable to update as Affinity sends control numbers to my old phone number.

     

    Please advise on how I should proceed to resolve this glitch

    Thanks, Regards, Laurent

     

     

    1. Leigh

      Leigh

      Hi LaurentDesign, 

      Welcome to the Serif Affinity forums. 

      This is a status area, where people say how they are feeling etc, and not for questions about the software. Please repost your question in the questions forum and a member of the team will be able to help you. 

  21. Hello again. Paid for Affinity Photo months ago. Asked for help...Cannot dow Please advise???nWant to download it or get refund. What gives? This all began last year! How do I get what I paid for?

    1. Leigh

      Leigh

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area.

  22. Can anyone point me to a good source for filters to make my 3D images look more hand drawn?

    1. Leigh

      Leigh

      Please post this question on our support forum and we'll be able to help to you further.

  23. Hello Adam,

    I wanted to ask if if would be possible to add a preview like I have it in some other programs. This very usefull.

    Lightroom has it, ACDSee as well. When I open a folder and there are a lot of RAW, I can not choose because there is no preview. Do you think AP would include this very important feature? I think for a photographer with a lot of pictures it would be great. Otherwise we are forced to use another programm just for selecting and previewing pictures.

    Thanks a lot

    Hans

     

     

    Printscreen.jpg

    1. Leigh

      Leigh

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area

  24. Hi Adam , I have this thing i bought the affinity software for my old laptop and it use Microsoft  and now i bought Mac Pro and i cannot download it without paying

    $ 49,99 for the second time even though i have the key product .. Plz help me Thanks 

    1. Leigh

      Leigh

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area

  25. Hi there . Since High Sierra updated on my Imac many tools don't work now . Can't erase with brush and other things like this ... Any update soon for iMac users ? Thanks

    1. Leigh

      Leigh

      Please ask questions like this in the public Questions forum where any member of staff can answer it, not here in the users status area

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