Geebs

I did indeed 😂

I turned off my computer and a couple of hours later I turned it back on. Somehow the assets are back. I have no idea why. Thanks for your help carl223. 😀

Thank you for your reply. I might try that soon but I am reluctant to as I’m not using the .exe installation. I am using the other one that is in the windows app. I can find some items called assets.propcol (but only when I type "*" into the File Name and press Enter.) I then see a white folder that says assets.propcol.but when I go to Affinity and then Import Assets, it is only looking for an AFASSETS File so when I click on Open, it says Import Failed Unable to import file.

Yes, I had previously installed them from my Account page. I have used the overlays in the past. It has the green tick inside the green circle.

Hi, I see that this has been asked before but I still cannot understand what to do. I have been searching for hours. I am using version 2.5.3 on my desktop and today I noticed that I don’t have any assets. They are there when I click on my Account but not in my assets panel. I have also tried Import Assets but there seems to be no afassets files on my computer. I have looked in users\…. affinity\photo\2.0\settings etc or \user as I have seen suggested. I have also tried holding down the Ctrl key while starting Affinity and then clearing the first 3 check boxes and then checking the Reset Assets box and then clicking on clear as was also suggested. Can anyone help please?

I just deleted and re downloaded from the App Store. Signed in and it says now that I am registered and hooray, there is everything and no more failed sync. Good news…..🤗

Ok….. thanks for your help. 🙂

Hello Walt……… I did as you suggested, but it automatically logs me back in. I tried about 4 times. Do you think I should delete the app and download it again? I believe I have been using the current version 1.10.5. iPad OS 15.5. Thank you Geebs

I originally put this in iPad questions but perhaps this is the right place instead. Hello…..hoping someone might be able to help. I have the iPad app and the desktop version of Photo. I thought I would see if the assets I have on the desktop are synced to my iPad app. When I look at my Account on the iPad there are only 2 assets instead of 7 and on the bottom left it shows Sync Failed. I signed into my account and the Registered Apps and Devices only show that my desktop is registered. I read that I need to register my iPad app but I do not see that option. Do you know how I can register my iPad app and also make it sync…..? Hoping someone can help. Thanks.

Hello…..hoping someone might be able to help. I have the iPad app and the desktop version of Photo. I thought I would see if the assets I have on the desktop are synced to my iPad app. When I look at my Account on the iPad there are only 2 assets instead of 7 and on the bottom left it shows Sync Failed. I signed into my account and the Registered Apps and Devices only show that my desktop is registered. I read that I need to register my iPad app but I do not see that option. Do you know how I can register my iPad app and also make it sync…..? Hoping someone can help. Thanks.

Hi Chris Sorry this took so long, I did not realise you had replied after writing that a colleague would look into it. I am hoping this is the file you are referring to. My computer cannot open the .dmp file. Thank you. 🙂 9ae33d9c-98c4-4eb9-a092-8f9970959958.dmp

Update: I uninstalled Version 1.10 and downloaded the previous version. It now seems to be working ok. Thanks for your help

Hi Chris Thank you for your reply. I disabled OpenCL and the problem still exists. I cannot even Close Window in the taskbar. I need to restart every time. I wonder if I should go back to the previous version. Hopefully I can do that ok. But maybe the previous version does not work either. This is very frustrating as I am spending many many hours on this. It’s a brand new computer. The graphics card is nVidia GTX 1650 Super 4GB. I purchased the Ivan Weiss LUT pack and I can see it in my account when I scroll down just before it crashes. When I add an LUT adjustment layer, it takes me to a window and I click on Load and it shows me my computer. I cannot find any LUT files anywhere. I wonder where it was placed.

I have purchased Affinity Photo for Windows 10 along with a LUT pack. I am new to Affinity. I did a couple of tutorials, then I saw it needed an update, so it did. I then wondered how to load the purchased LUT pack as there were no files on my computer. Every time I go Account and scroll down to see my purchased, Affinity freezes. I googled it and saw that I should update my graphics driver, so I did, nVidia GeForce Game Ready Driver Version: 471.68. I tried again, but the problem still exists. I am unable to close the program, only restart my computer every time. Hoping someone can help as I am going around in circles. Thanks.