Andy Duffy

Hi Cecil,
Andy was referring to the "older" Affinity Photo 1.7.3 extensions. If you install the Customer Beta, a new set of extensions is installed as well. To prevent them from conflicting with the ones from 1.7.3 while testing is advisable to disable them. This can be done in the macOS System Preferences, Extensions section: uncheck all regular Affinity Photo extensions (that belong to the 1.7.3 version) and enable the Affinity Photo Beta ones. See screenshot below for reference:

!!!!!! UPDATE.!!!!!!
I just thought I should reboot and try again and it works!!!
Just for info, before I rebooted, I set photos to NOT use the retail version of the extensions (leaving only the beta ones) and tested again which did fail. So am not sure if it was just the reboot or the change to extensions and the reboot that fixed it.
 

After I installed the Beta, both sets of extensions showed up when I clicked on the ... button in Photos. The Beta extensions weren’t identified as such, but they were the second set, which makes sense since I installed the Beta after the production version.  So it is possible to keep both sets of extensions, which might come in handy if there are other problems in the beta.
Did you try the place command once you had a picture open, and did it work?

Andy, have you removed and re added the extensions in Photos?

!!!!!! UPDATE.!!!!!!
I just thought I should reboot and try again and it works!!!
Just for info, before I rebooted, I set photos to NOT use the retail version of the extensions (leaving only the beta ones) and tested again which did fail. So am not sure if it was just the reboot or the change to extensions and the reboot that fixed it.
 

If you have not already found it the latest Photo beta can be found here: https://forum.affinity.serif.com/index.php?/topic/104964-affinity-photo-customer-beta-180163/

Designer123
I have just emailed affinity@serif.com letting them know how I feel in a way that is less public. I really don't want to move to another product as AF sits just in the right position for my requirements and price, but I feel tempted to join the bandwagon and look at something else. Lets hope we get a resolution soon.
 

I have been working in IT for 45 years and have learned that one of the most important rule for successful keeping satisfied customers is: If you have problems that cause serious customer problems, solve them as soon as possible. It's a really bad idea to keep them waiting for several months.
Why don't they release version 1.7.4 as soon as possible, which fixes the bug only? Why must everyone wait for version 1.8? Serif has a good product and a good reputation, I don't understand why they are putting it at risk.

Hi MEB
It really would have been good to release a hot fix just to fix this issue. I have spent literally years deciding which photo editing program to stick with and I chose AP for editing and Photos for organising. But this issue has been around for a REALLY long time and it still hasn't been fixed. I have worked in I.T. management for over 16 years and have never been won over on a "it's fixed in the upcoming Beta". If you've fixed it, RELEASE IT! You have 6 pages of people asking for help with this bug going back 6 months you must have a schedule for production release of 1.8, can you share it as I think your loyal customers and AP evangelists deserve better?
 

Hi MEB
It really would have been good to release a hot fix just to fix this issue. I have spent literally years deciding which photo editing program to stick with and I chose AP for editing and Photos for organising. But this issue has been around for a REALLY long time and it still hasn't been fixed. I have worked in I.T. management for over 16 years and have never been won over on a "it's fixed in the upcoming Beta". If you've fixed it, RELEASE IT! You have 6 pages of people asking for help with this bug going back 6 months you must have a schedule for production release of 1.8, can you share it as I think your loyal customers and AP evangelists deserve better?
 

Hi MEB
It really would have been good to release a hot fix just to fix this issue. I have spent literally years deciding which photo editing program to stick with and I chose AP for editing and Photos for organising. But this issue has been around for a REALLY long time and it still hasn't been fixed. I have worked in I.T. management for over 16 years and have never been won over on a "it's fixed in the upcoming Beta". If you've fixed it, RELEASE IT! You have 6 pages of people asking for help with this bug going back 6 months you must have a schedule for production release of 1.8, can you share it as I think your loyal customers and AP evangelists deserve better?
 

Hi MEB
It really would have been good to release a hot fix just to fix this issue. I have spent literally years deciding which photo editing program to stick with and I chose AP for editing and Photos for organising. But this issue has been around for a REALLY long time and it still hasn't been fixed. I have worked in I.T. management for over 16 years and have never been won over on a "it's fixed in the upcoming Beta". If you've fixed it, RELEASE IT! You have 6 pages of people asking for help with this bug going back 6 months you must have a schedule for production release of 1.8, can you share it as I think your loyal customers and AP evangelists deserve better?