chicane00 Posted October 2, 2019 Share Posted October 2, 2019 (edited) Hello, I'm new to affinity Photo. I can't even open the program on my computer and it does't generate any crash reports. I even checked the crashreports folder like mentioned in some other threads, but the folder is empty. Anyway, I'm trying to run Affinity photo V1.7.3.481 on a Dell XPS 13 9380 Core i7-8565U Windows 10 home V1809 build 17763.737. Anyone had this issue before? I tried reinstalling, downloading again, running with nothing plugged in, restarting. Same results so far. Edited October 2, 2019 by chicane00 Quote Link to comment Share on other sites More sharing options...
chicane00 Posted October 2, 2019 Author Share Posted October 2, 2019 Ok, I checked the event viewer and these are the recorded errors Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 3, 2019 Staff Share Posted October 3, 2019 Hi Chicane00, Welcome to the forums Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
chicane00 Posted October 3, 2019 Author Share Posted October 3, 2019 2 hours ago, Callum said: Hi Chicane00, Welcome to the forums Please could you try opening the app with the CTRL key held down and when the reset menu appears click Select All then Clear to see if this solves your issue? Thanks C Hi Callum, Thank You for your response. Just did it and the results are the same . The app opens, but crashes and closes right after. I'm not sure what to do now Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 3, 2019 Staff Share Posted October 3, 2019 Please could you provide your crash dumps for this issue? They should be found at %AppData%\Affinity\Photo\1.0\CrashReports Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
chicane00 Posted October 3, 2019 Author Share Posted October 3, 2019 5 hours ago, Callum said: Please could you provide your crash dumps for this issue? They should be found at %AppData%\Affinity\Photo\1.0\CrashReports The folder is empty. There are no crash dumps generated so far. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 3, 2019 Staff Share Posted October 3, 2019 Please can you tell me if Affinity Photo version 1.7.3 has ever run correctly or has it crashed every time since it updated to 1.7.3? Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
chicane00 Posted October 3, 2019 Author Share Posted October 3, 2019 (edited) 21 minutes ago, Patrick Connor said: Please can you tell me if Affinity Photo version 1.7.3 has ever run correctly or has it crashed every time since it updated to 1.7.3? I first got it at 1.7.2.471 a few days ago and it had this issue. I tried downloading again the next day and got 1.7.3; ran into the same crash. Affinity Designer runs just fine. Edited October 3, 2019 by chicane00 Quote Link to comment Share on other sites More sharing options...
David Hunt Posted October 17, 2019 Share Posted October 17, 2019 I have just updated to Affinity Photo 1.7.3.481 and having problems on startup. It begins to open the normal user interface, but then pauses for a few seconds and disappears. If I keep trying then sometimes it works. I have tried re-starting Windows 10 after the update. Also the reset as suggested earlier in this chain. It still fails most of the time. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted October 18, 2019 Staff Share Posted October 18, 2019 Please could you both make the app crash then immediately follow my steps above and provide the crash dump? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
David Hunt Posted October 18, 2019 Share Posted October 18, 2019 See zip file attached Backtrace.zip Quote Link to comment Share on other sites More sharing options...
David Hunt Posted November 7, 2019 Share Posted November 7, 2019 Is anything happening on a resolution to this problem? Is it worth reverting to an earlier version (if so, which one) or shall I just continue to struggle each time not knowing whether it will start up or not? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 11, 2019 Staff Share Posted November 11, 2019 Hi David Hunt, sorry for the delayed response please could you provide the crash logs found in the file path I mentioned above? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
David Hunt Posted November 11, 2019 Share Posted November 11, 2019 See crash log in zip file attached to my post above 18 October David Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 11, 2019 Staff Share Posted November 11, 2019 1 hour ago, David Hunt said: See crash log in zip file attached to my post above 18 October David The logs are indicating that there is a problem with .NET on your computer. Please could you try the .NET repair tool found here: https://www.microsoft.com/en-gb/download/details.aspx?id=30135 C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
David Hunt Posted November 11, 2019 Share Posted November 11, 2019 The repair tool claims to have done some repairs to .NET version 4.5.1, but I don't think it has made any difference. Tried restarting windows and running the repair tool again and got the same messages. Still Affinity Photo sometimes works and sometimes not. I get the impression that it always works the first time it is run after restarting windows, but I may not have done this often enough to be sure; this case seems to take longer. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 12, 2019 Staff Share Posted November 12, 2019 Please could you tell me how many fonts you have installed? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
David Hunt Posted November 12, 2019 Share Posted November 12, 2019 Windows 10 has 384 fonts installed Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 12, 2019 Staff Share Posted November 12, 2019 Hi David, Please could you download and run the below tool and use it to tell me which versions of .NET you have installed? http://www.asoft.be/prod_netver.html Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
chicane00 Posted November 12, 2019 Author Share Posted November 12, 2019 So, the problem solved itself after i updated windows and affinity photo. thanks all Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 12, 2019 Staff Share Posted November 12, 2019 2 hours ago, David Hunt said: Windows 10 has 384 fonts installed Please could you make sure you have the latest windows update installed? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
David Hunt Posted November 12, 2019 Share Posted November 12, 2019 I have Windows 10 Pro Version 10.0.18362 Build 18362 Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 12, 2019 Staff Share Posted November 12, 2019 2 minutes ago, David Hunt said: I have Windows 10 Pro Version 10.0.18362 Build 18362 Please could you try my suggestion regarding the .NET version checker above? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
David Hunt Posted November 12, 2019 Share Posted November 12, 2019 .NET Versions as below <32Bit> 2.0.50727.9148 ->C:\Windows\Microsoft.NET\Framework\v2.0.50727 4.8.4018.0 ->C:\Windows\Microsoft.NET\Framework\v4.0.30319 <64Bit> 2.0.50727.9148 ->C:\Windows\Microsoft.NET\Framework64\v2.0.50727 4.8.4018.0 ->C:\Windows\Microsoft.NET\Framework64\v4.0.30319 < Installed .NET Frameworks > .NET FW 2.0 SP 2 (CLR:2.0) .NET FW 3.0 SP 2 (CLR:2.0) .NET FW 3.5 SP 1 (CLR:2.0) .NET FW 4.6.2 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.7 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.7.1 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.7.2 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.8 Windows 10 May 2019 Update (CLR:4.0) < Installed Updates > Microsoft .NET Framework 4 Client Profile KB2468871 KB2468871v2 KB2478063 KB2533523 KB2544514 KB2600211 KB2600217 Microsoft .NET Framework 4 Extended KB2468871 KB2468871v2 KB2478063 KB2533523 KB2544514 KB2600211 KB2600217 KB2468871 KB2468871v2 KB2478063 KB2533523 KB2544514 KB2600211 KB2600217 < Installed Languages 3.0> English - United States < Installed Languages 3.5.x> English - United States < Installed Languages 4.x> English - United States Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted November 13, 2019 Staff Share Posted November 13, 2019 15 hours ago, David Hunt said: .NET Versions as below <32Bit> 2.0.50727.9148 ->C:\Windows\Microsoft.NET\Framework\v2.0.50727 4.8.4018.0 ->C:\Windows\Microsoft.NET\Framework\v4.0.30319 <64Bit> 2.0.50727.9148 ->C:\Windows\Microsoft.NET\Framework64\v2.0.50727 4.8.4018.0 ->C:\Windows\Microsoft.NET\Framework64\v4.0.30319 < Installed .NET Frameworks > .NET FW 2.0 SP 2 (CLR:2.0) .NET FW 3.0 SP 2 (CLR:2.0) .NET FW 3.5 SP 1 (CLR:2.0) .NET FW 4.6.2 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.7 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.7.1 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.7.2 Windows 10 May 2019 Update (CLR:4.0) .NET FW 4.8 Windows 10 May 2019 Update (CLR:4.0) < Installed Updates > Microsoft .NET Framework 4 Client Profile KB2468871 KB2468871v2 KB2478063 KB2533523 KB2544514 KB2600211 KB2600217 Microsoft .NET Framework 4 Extended KB2468871 KB2468871v2 KB2478063 KB2533523 KB2544514 KB2600211 KB2600217 KB2468871 KB2468871v2 KB2478063 KB2533523 KB2544514 KB2600211 KB2600217 < Installed Languages 3.0> English - United States < Installed Languages 3.5.x> English - United States < Installed Languages 4.x> English - United States Do you have any of the apps on the below list installed? Please could you also give me the full system specs of your computer? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.