AffPhoto(Mac):Crash when scanning photo

[catlover]

Affinity Photo 1.7.2. (Mac) crashed and shutdown when I tried to scan a photo through :

File > Acquire Image....
Scanning device = Brother LC985.

It happened twice, at the very end of the process when I clicked the "Scan" button.
Please have a look at the attached crash report (also forwarded to Apple (2x).
Thanks,  C.L.

 

AffPhotoScan-crash.txt

[Callum]

Hi Catlover,

Thank you for supplying the crash log. Does this happen when you try to scan in a different app? Could you also please try reinstalling your scanner drivers?

Thanks

C

[catlover]

Hi, Callum,

 

Thanks for the prompt reply.

Tried the same on Pixelmator Pro & Photoshop Elements : neither scan presented a problem.

Where would I find new scanner drivers ?
I'll have a look but not today, sorry.

I'll let you know in a follow-up post to this one, maybe a PM would be better.

C.L.

[catlover]

Hello Callum,

Downloaded & installed latest scanner drivers.
Tested scanning same pic again. Scanner Brother AllinOne model DCP-J315W
Pic = color.
Result :

1.Scanning in TEXT mode (picture) 100dpi,and 300dpi  B&W, NO image correction : no problem.
2.Scanning in B&W mode (picture) 100dpi and 300dpi, turns out as grey scale, 100dpi , NO image correction: no problem
3.Scanning in Color mode(picture) 100dpi and 300dpi, NO image correction : no problem
4.Scanning in Color mode(picture) 300dpi, Manual Image Correction : crash.
Seems the problem crops up when doing a Manual color correction, I fiddled with the Temperature setting
to get rid of an orange sheen (old color photo), which, BTW, I also did in my original post above.
Latest crashreport attached.
Hope this helps.
C.L.

AffPhotoScan-crash2.txt

[Callum]

Hi Catlover,

This is currently a known issue with manual image correction if you set it to automatic this shouldn't happen. We should have a fix available for this soon.

Thanks

C