streaml1ne Posted September 2, 2019 Posted September 2, 2019 Getting a crash on startup for Photo and Designer that yields the following in the Windows Event Viewer: Faulting application name: Photo.exe, version: 1.7.2.471, time stamp: 0x5d56672a Faulting module name: d3d9.dll, version: 10.0.18362.329, time stamp: 0x1ac9a115 Exception code: 0xc0000005 Fault offset: 0x00000000000ac44e Faulting process id: 0x2570 Faulting application start time: 0x01d5612fe03b67b2 Faulting application path: C:\Program Files\Affinity\Photo\Photo.exe Faulting module path: C:\WINDOWS\SYSTEM32\d3d9.dll Report Id: cc57a33b-2b89-40ff-b4b0-d778edf2a323 Faulting package full name: Faulting package-relative application ID: Holding Control does nothing, the application still crashes immediately before any splash screen or window is created. Photo at least ran a couple weeks ago and I'm running Windows 1903 with https://support.microsoft.com/en-us/help/4512941/windows-10-update-kb4512941 and https://support.microsoft.com/en-us/help/4511555/august-30-2019-kb4511555 So I'm guessing one of these two recent updates broke things. Other programs that use Direct3D 9 work fine so I know it is ok. Quote
Staff Chris B Posted September 2, 2019 Staff Posted September 2, 2019 Hey streaml1ne, welcome to the Affinity Forums. Can you check this post from Mark and let me know if you have any of those apps installed: It may also be worth uninstalling your graphics drivers and reinstalling them as this has worked wonders in the past. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
streaml1ne Posted September 2, 2019 Author Posted September 2, 2019 Ha, RivaTuner. I looked at that list last night and my brain completely glossed over RivaTuner for some reason. I guess the workaround is no longer working on 1.7. I've set RT to ignore Photo and Designer and they're working again. Thanks! Chris B 1 Quote
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