wyenphoto Posted August 19, 2019 Share Posted August 19, 2019 (edited) My Affinity Photo v 1.7.2 crash/won't lunch on Mac OS 10.13.6. Icon bounces then stop, app does not open. FYI: Designer launch ok. Is there a rollback to previous working version until a fix is issue? I'd also tried reinstalling - same issue. Affinity Photo [5503].rtf Edited August 19, 2019 by wyenphoto update with crash report Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 20, 2019 Staff Share Posted August 20, 2019 Hey wyenphoto, Unless you have a Time Machine backup you cannot go back if you have purchased the app from the App Store. If you purchased it from us you can run the dmg. Could you try going to \Users\username\Library\Containers\ and rename the folder 'com.seriflabs.affinityphoto' to 'com.seriflabs.affinityphoto.old' and then attempt to open the app. wyenphoto 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
wyenphoto Posted August 20, 2019 Author Share Posted August 20, 2019 Chris, I can confirmed that works like a charm! Mahalo my dude. Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 21, 2019 Staff Share Posted August 21, 2019 Great stuff! That basically resets the app defaults. There's a more destructive way to do it (hold ctrl on launch and click clear) but the other way retains the folder so we can recover any presets etc. if you need them. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.