Gnobelix Posted August 6, 2019 Share Posted August 6, 2019 Hello everybody, I have a small problem with the export of a PDF file. In Publisher I have created a poster in size A1. (ca. 23,4 in x 33.11 in) In this document, some pictures were inserted and a text frame filled with text. Then exported as a PDF file. Now for the problem, when this file is opened in Acrobat Reader, the Reader freezes and the Reader can only be closed with the task manager. If this file will be opened in Photoshop and saved again as a PDF file, can the Reader open this file without problems. Question: Which settings need to be set in Publisher so that the reader can open this file? Maybe it is a Bug, I think only the development team can judge that. Because the files are too big, here a Dropbox Link. Cheers Edit: Link is disabled because problem is fixed. Affinity Photo 2.4: Affinity Photo 1.10.6: Affinity Designer 2.4: Affinity Designer 1.10.6: Affinity Publisher 2.4: Affinity Publisher 1.10.6: Windows 11 Pro (Version 23H2 Build (22631.3447) Link to comment Share on other sites More sharing options...
Staff Jon P Posted August 7, 2019 Staff Share Posted August 7, 2019 The PDF opens fine for me in Adobe Acrobat DC and Adobe Acrobat Reader DC. The only differences are that when you re-save in Photoshop you are saving to a different PDF version, probably with other subtle differences in export settings that might be causing this, but I'm not sure it's a bug with the PDF we are producing. Gnobelix 1 Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Gnobelix Posted August 7, 2019 Author Share Posted August 7, 2019 Hello @Jon P, thanks for the reply. I think, the bug is fixed for me. I have uninstalled and reinstalled Acrobat Reader. Now you can open large PDF files that are exported by Publischer. There were never any problems with smaller files, that's why I did not suspect the reader as the offender. all is good Cheers Affinity Photo 2.4: Affinity Photo 1.10.6: Affinity Designer 2.4: Affinity Designer 1.10.6: Affinity Publisher 2.4: Affinity Publisher 1.10.6: Windows 11 Pro (Version 23H2 Build (22631.3447) Link to comment Share on other sites More sharing options...
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