Raw thumbnails

[DarrenG]

I'm new so I hope this hasn't already been covered. I'm on my 4th Canon camera and when opening a "new" photo all my older Raw files a thumbnail is shown except for my Canon 5D mark lV. It only shows the Affinity logo. It makes it hard to find the photo I want. I just downloaded the update about a week ago so I don't think that's the issue. Thanks for any help.

[IanSG]

Thumbnails are displayed by the OS' native file manager - it's not an Affinity issue (unless it's only AP that's not displaying them).  Canon should have a downloadable codec for your OS. If you're a Windows user have a look at the FastPictureViewer codec pack.  It's $10 (US) and it handles everything I've ever thrown at it - usualy quicker than the free options.

[- S -]

10 hours ago, DarrenG said:

I'm new so I hope this hasn't already been covered. I'm on my 4th Canon camera and when opening a "new" photo all my older Raw files a thumbnail is shown except for my Canon 5D mark lV. It only shows the Affinity logo. It makes it hard to find the photo I want. I just downloaded the update about a week ago so I don't think that's the issue. Thanks for any help.

If you're running Windows 10 with the May 2019 update (1903), you can download the Microsoft 'Raw Image Extension' from the Microsoft Store.  

This will display thumbnails and metadata in Windows File Explorer (which is what Affinity Photo uses) and the Windows Photos app for most cameras.  It doesn't currently support Canon .CR3 raw files yet, however as the Canon 5D Mark IV uses .CR2 raw files, it will work fine with your camera.

Link:
https://www.microsoft.com/en-us/p/raw-image-extension/9nctdw2w1bh8

 

[Move Along People]

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[DarrenG]

14 hours ago, - S - said:

If you're running Windows 10 with the May 2019 update (1903), you can download the Microsoft 'Raw Image Extension' from the Microsoft Store.  

This will display thumbnails and metadata in Windows File Explorer (which is what Affinity Photo uses) and the Windows Photos app for most cameras.  It doesn't currently support Canon .CR3 raw files yet, however as the Canon 5D Mark IV uses .CR2 raw files, it will work fine with your camera.

Link:
https://www.microsoft.com/en-us/p/raw-image-extension/9nctdw2w1bh8

 

I'm running Windows 10 1809. I'll see if I can find a way to get it. Thanks all for the responses.

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12 hours ago, DarrenG said:

I'm running Windows 10 1809. I'll see if I can find a way to get it. Thanks all for the responses.

They throttle the rollout of feature updates (such as 1903), meaning people receive the updates at different times.  However, unless there's a block in place for a specific issue, it should be possible to manually trigger the update by going to [Windows Settings > Update & Security > Windows Update] and clicking the 'Check for Updates' button.  

- If the feature update is available on your device, a section underneath the ‘Check for Updates’ button should appear, with the option to click 'Download and Install Now', which will download and install the feature update.

- If the feature update is currently blocked, a section underneath the ‘Check for Updates’ button should appear, with a message saying your device isn’t quite ready for it.

You can find more details in the below article:
https://www.bleepingcomputer.com/news/microsoft/windows-10-will-now-notify-users-when-version-1903-is-blocked/

 

[DarrenG]

Downloaded 1903. Raw image ext. says I have the app. No luck seeing the thumbnails. Hmmm.

[v_kyr]

The old MS Codec won't do it for Canon 5D mark lV RAWs, you need an updated RAW Codec for Win which supports your Cams RAWs like for example ...

• https://www.fastpictureviewer.com/codecs/

Also there once was an own Canon RAW Codec Plug-in-Software for Windows which was available with the Cam supplied software for Canon Cam customers. You have to look if that is accompanied with Cam DVDs or is available as a download and maybe supports the 5D mark lV too.

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3 hours ago, DarrenG said:

Downloaded 1903. Raw image ext. says I have the app. No luck seeing the thumbnails. Hmmm.

Does the Microsoft Store app say "You own this app", or does it say "This product is installed"?

If it says "You own this app", rather than "This product is installed",  then it means it isn't actually installed.  Therefore you need to click on the 'Install' button on the right-hand side.

 

 

[DarrenG]

Installed is light gray and won't let me do anything. Haven't gotten to the launch part yet. Thanks for all the help, by the way.

[DarrenG]

FWIW I can see them in Canon's DPP4.

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1 hour ago, DarrenG said:

Installed is light gray and won't let me do anything. Haven't gotten to the launch part yet. Thanks for all the help, by the way.

I haven't seen the button greyed out before.  Therefore, if the 'Install' button is greyed out, go to [Windows Settings > System > About > Windows Specifications] and make sure the 1903 update (18362.267) has definitely been installed.  If it has, try restarting the computer and trying the 'Install' button again.  

If that doesn't resolve the issue, then from the Microsoft Store app main page, click on the three horizontal dots in the top-right corner and go to 'Downloads and updates'.  Then, click the 'Get Updates' button in the top-right corner and wait for it to check and download any Store app updates.

If that doesn't resolve the issue, if you're signed into the Microsoft Store with a Microsoft Account, then from the Microsoft Store app main page, click on your profile pic in the top-right corner, sign out and then sign back in.

If that doesn't resolve the issue, go to [Windows Settings > Update & Security > Troubleshoot] and at the bottom select 'Windows Store Apps'.  Then click the 'Run the troubleshooter' button and follow it through.

If that doesn't resolve the issue, press the Windows key to open the Start Menu and type WSReset .  Search should find the WSReset icon, right-click this icon and select 'Run as Administrator'.  This should reset the Microsoft Store cache and then open the Store when done.

 

1 hour ago, DarrenG said:

FWIW I can see them in Canon's DPP4.

Although you can see the thumbnails in Canon DPP4, Canon only use the codecs within DPP4 itself.  When you install DPP4, it doesn't install any codecs for Windows File Explorer and Canon don't provide a codec pack that you can download and install like Nikon do.
 

[DarrenG]

Sorry the install button isn't gray but light blue and won't let me install. You're right, I still have 1809. I sat there for over an hour while it was supposedly loading. I'm working on the other stuff.