Kprice Posted July 10, 2019 Share Posted July 10, 2019 When exporting to PDF I get the following message. I have seen in previous posts that the issue may be connected to use of some fonts but I don't believe this is the case in this instance as Bell MT was used throughout. Any suggestions or work arounds would be greatly appreciated. Thank you! Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 10, 2019 Staff Share Posted July 10, 2019 Hi Kprice, Welcome to the forums Sorry to hear you're having trouble! Could you please try the following: 1. Create a folder called 'temp' on the root of your C:\ drive so you have C:\Temp\ 2. Run 'PDFLibLogging.reg' - this will insert a registry entry that enables logging for PDFLib 3. Run Affinity and export to PDF 4. Go to C:\Temp\ and view the PDFlib.txt file to see the log. 5. Run 'PDFLibLoggingRemove.reg' to remove the logging as this can cause slowdown and crashes if the C:\Temp file is removed. Please attach the .txt file here, many thanks in advance! PDFLibLoggingRemove.reg PDFLibLogging.reg Kprice 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Kprice Posted July 10, 2019 Author Share Posted July 10, 2019 Hi Dan, Thank you for your quick response. I have attached the file. pdflib.log Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 11, 2019 Staff Share Posted July 11, 2019 Thanks for that, your log isn't showing any usual signs of export failure (ie a corrupted font). Have you tried exporting the file to a different location? Could you please provide a copy of your Affinity file and any fonts used (such as Bell MT) to the following link, so I can try exporting this here? What PDF export settings are you using please? https://www.dropbox.com/request/AVrg04sVfPqd7iJ80HXU Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Kprice Posted July 11, 2019 Author Share Posted July 11, 2019 Hi Dan, These are the settings i'm using. Tried exporting to a number of locations. Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted July 11, 2019 Share Posted July 11, 2019 2 hours ago, Kprice said: Hi Dan, These are the settings i'm using. Tried exporting to a number of locations. JPEG or PDF? That looks broken to me. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Staff Dan C Posted July 12, 2019 Staff Share Posted July 12, 2019 Thanks for that kprice 17 hours ago, Old Bruce said: JPEG or PDF? That looks broken to me. This does look a little odd, but it's not something that I can replicate nor is it related to this issue, I suspect it's a glitch in mouse pointer detection when taking a screenshot (assumedly using the Windows snipping tool). Your PDF is failing to export due to 2 separate objects, on page 7 & page 10. The text objects, circled below, both have a very strange decoration applied to them, as they both have a Textured Line style applied to them as a decoration, with a Linear Gradient fill, one end of which has artificial noise and a mitre setting of 1.414. Were these decorations intentionally added? Removing the decorations from these two text objects will allow your PDF to export correctly, I'm not 100% certain on why this combination is causing the export to fail but I've logged it with our developers as a bug now Kprice 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Kprice Posted July 13, 2019 Author Share Posted July 13, 2019 Strange glitch, I don't believe I changed the style of the asterisks. Removed and working great now, thank you so much for that Have a great day. Dan C 1 Quote Link to comment Share on other sites More sharing options...
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