Kurt Koeberler Posted July 8, 2019 Share Posted July 8, 2019 I have tried numerous times to update with 1.7.1. having downloaded successfully an error message appears that the setup has failed. Is it my computer or is there a bug with the down load? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 8, 2019 Staff Share Posted July 8, 2019 Hey Kurt Koeberler, How long have you been trying to update it? Have you rebooted the machine recently and checked there are no pending Windows updates? Can you try manually downloading the .exe from here:https://store.serif.com/en-gb/update/windows/photo/1/ What version of Windows are you using? We've had trouble with users installing our apps if they are using Windows Insider builds. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Kurt Koeberler Posted July 9, 2019 Author Share Posted July 9, 2019 The update appears to be downloading OK, however the application fails to open. (see attached image) Yes, i am rebooting and I have no pending Window updates. I am using Windows 10 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted July 9, 2019 Staff Share Posted July 9, 2019 Can you check this list to see if you have any of the apps installed:https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ Could you also try temporarily turning any anti-virus/malware applications to see if that helps? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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