Pen Tool cutlines interpreted as multiple lines by printing Rip Software (Versaworks)

[Eddo1971]

When I use the Pen Tool to create a path to be used as a cutline for my printer/cutter, the printer software is interpreting these as multiple lines on top of one another instead of a single curve. If I use a shape tool (e.g. rectangle) there is no such issue. It only occurs when using the Pen Tool. The attached image shows how the curve is being interpreted. This is a single curve in AD but shows up as two lines is Versaworks (printer rip software). This does not occur in files created previously in earlier versions of AD; only 1.7.1.  My business as stopped and I cannot send out any jobs. Please help.

[Eddo1971]

When I added a new stroke using the Appearance Panel and deleted the original stroke, the problem resolved itself. 

[Sean P]

Hi Eddo1971,

Unfortunately I'm unable to start Versaworks as I don't have a compatible device. However I would ensure you have a Solid Line Style set with no pressure rather than a Textured or Dashed Line. It sounds like one of those is causing it to get sent to your device expanded like you are seeing.

[Eddo1971]

I have always performed this using the same method. Something has changed in the software. The line settings are set correctly. My workaround seems to work with shapes but not letters. I think I'll have convert the letters to curves and add the stroke using Appearance rather than just Stroke. This seems to work. Very cumbersome way to add a simple cutline that is so simple in other packages and was simple in AD previously. I appreciate you taking the time to respond..