milo695 Posted June 10, 2019 Share Posted June 10, 2019 Hi all, I just downloaded new update for Designer and after loading stuff it just says: Setup Failed Tried restarting PC, no effect. I'm on Win7 64bit, Designer installed/worked without any issues since I purchased. Please help. Thanks Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 11, 2019 Staff Share Posted June 11, 2019 Hi milo695, Welcome to the forums Sorry to hear you're having trouble, please uninstall the application using the following tool - https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed If you can't see Affinity Designer listed please click 'Not Listed' and paste the following code - {847b6eba-a67c-4cda-91e7-440116cc6422} Now please re-download the exe from the following link and try installing Designer again - https://store.serif.com/update/windows/designer/1/ I hope this helps! Quote Link to comment Share on other sites More sharing options...
milo695 Posted June 11, 2019 Author Share Posted June 11, 2019 (edited) 2 hours ago, Dan C said: Hi milo695, Welcome to the forums Sorry to hear you're having trouble, please uninstall the application using the following tool - https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed If you can't see Affinity Designer listed please click 'Not Listed' and paste the following code - {847b6eba-a67c-4cda-91e7-440116cc6422} Now please re-download the exe from the following link and try installing Designer again - https://store.serif.com/update/windows/designer/1/ I hope this helps! Hey, I tried with Microsoft Tool, both install/uninstall, and re-downloaded update.. but it's not working. I can try in safe mode or something... EDIT: not working in safe mode either Edited June 11, 2019 by milo695 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 11, 2019 Staff Share Posted June 11, 2019 Thanks for trying that. Are you still seeing the same error when trying to install? Could you please run the following tool for me and provide a screenshot of the results? http://www.asoft.be/prod_netver.html Quote Link to comment Share on other sites More sharing options...
milo695 Posted June 11, 2019 Author Share Posted June 11, 2019 1 hour ago, Dan C said: Thanks for trying that. Are you still seeing the same error when trying to install? Could you please run the following tool for me and provide a screenshot of the results? http://www.asoft.be/prod_netver.html Yeah, error is the same, I've attached the screenshot Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted June 12, 2019 Staff Share Posted June 12, 2019 Thanks for that, could you please download and install .NET 4.8 framework from the following link, restart your computer and then try the installation again?https://dotnet.microsoft.com/download/dotnet-framework/net48 Quote Link to comment Share on other sites More sharing options...
milo695 Posted June 17, 2019 Author Share Posted June 17, 2019 That did the trick, so .NET 4.8 framework was the solution for me - thank you. Also, update from 1.7.0 > 1.7.1 went smooth without any problems. Keep up the good work. Dan C 1 Quote Link to comment Share on other sites More sharing options...
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