1.6.5.135 > 1.7 Update: Setup Failed

[milo695]

Hi all,

I just downloaded new update for Designer and after loading stuff it just says:
Setup Failed

Tried restarting PC, no effect.
I'm on Win7 64bit, Designer installed/worked without any issues since I purchased.

Please help. Thanks

[Dan C]

Hi milo695,

Welcome to the forums

Sorry to hear you're having trouble, please uninstall the application using the following tool - https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

If you can't see Affinity Designer listed please click 'Not Listed' and paste the following code - 

{847b6eba-a67c-4cda-91e7-440116cc6422}

Now please re-download the exe from the following link and try installing Designer again -

https://store.serif.com/update/windows/designer/1/

I hope this helps!

 

[milo695]

2 hours ago, Dan C said:

Hi milo695,

Welcome to the forums

Sorry to hear you're having trouble, please uninstall the application using the following tool - https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

If you can't see Affinity Designer listed please click 'Not Listed' and paste the following code - 

{847b6eba-a67c-4cda-91e7-440116cc6422}

Now please re-download the exe from the following link and try installing Designer again -

https://store.serif.com/update/windows/designer/1/

I hope this helps!

 

Hey,
I tried with Microsoft Tool, both install/uninstall, and re-downloaded update.. but it's not working. I can try in safe mode or something...

EDIT: not working in safe mode either

Edited June 11, 2019 by milo695

[Dan C]

Thanks for trying that. Are you still seeing the same error when trying to install?

Could you please run the following tool for me and provide a screenshot of the results?

http://www.asoft.be/prod_netver.html

[milo695]

1 hour ago, Dan C said:

Thanks for trying that. Are you still seeing the same error when trying to install?

Could you please run the following tool for me and provide a screenshot of the results?

http://www.asoft.be/prod_netver.html

Yeah, error is the same, I've attached the screenshot

[Dan C]

Thanks for that, could you please download and install .NET 4.8 framework from the following link, restart your computer and then try the installation again?
https://dotnet.microsoft.com/download/dotnet-framework/net48

[milo695]

That did the trick, so .NET 4.8 framework was the solution for me - thank you.
Also, update from 1.7.0 > 1.7.1 went smooth without any problems.

Keep up the good work.