Affinity Photo 1.7.0 won't launch on El Capitan

[ricardoB]

Hi

Yesterday I updated  Photo and Designer from 1.6 to 1.7. After the update i can not start Photo. It stops when launching. Icon is jumping and then stops with the message : Affinity Photo was quit unexpectedly . Designer works and opened.

I restarted my Mac ( OS X El Capitan  10.11.6) but doesn't work.

Can someone help me. Thanks

Ricardo B

( sorry for the bad english)

 

 

 

Fehlermeldung.tiff

[Chris B]

Hi richardoB,

I'm very sorry to hear this. Could you please try the following:

Go to \Users\username\Library\Containers\ and rename the folder com.seriflabs.affinityphoto to com.seriflabs.affinityphoto.old

This will reset the app to see if we can launch it. It will also ensure that you do not permanently lose any of your customisations as we can restore them if it is successful.