White screen

[iambia]

I’ve noticed that several times now when I’m working in affinity photo, and I attempt to fetch an image from iCloud, the screen will go white. I’ll still be able to see the gray tool, but everything will just be white. The image I was working on in the document disappears and just the whole page is filled up with just a white screen and tools. 

 This time when I went to export to JPEG, the entire iPad screen turned white, where I could not see the affinity photo app, just a white screen. I was able to exit and see all my other apps, and they all worked fine. However, when I went back into affinity photo it was still the white screen. I am forced to quit affinity photo, in order  to view things normally.

This has happened about five times over the last four days. 

Thoughts? 

[Callum]

Hi Iambia, 

I'm sorry to hear you are having issues with the iPad app.

If possible could you send me a screen recording of this issue?

Thanks

Callum

[iambia]

6 hours ago, Callum said:

Hi Iambia, 

I'm sorry to hear you are having issues with the iPad app.

If possible could you send me a screen recording of this issue?

Thanks

Callum

It won’t be possible for me to record it given that it happens sporadically. I would be attempting to record on my iPad for 24 hours or more straight. But I can send a screenshot of it the next time it happens. 

[iambia]

On 12/20/2018 at 5:21 AM, Callum said:

Hi Iambia, 

I'm sorry to hear you are having issues with the iPad app.

If possible could you send me a screen recording of this issue?

Thanks

Callum

Here is a screenshot.