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Mistakenly place order the wrong Os


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Hi, welcome to the Affinity forums.

 I will assume this was an order placed on the Serif/Affinity website, so you need to email affinityorders@serif.com, with the full details of your order and request that they allow you to change to and access the Windows version.

You may not receive a reply until Monday, at the earliest, since it is now the weekend in the UK and various other forum threads suggest they have been rather overwhelmed recently with similar email requests.

HTH

Jeff

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 18.1.1) running Affinity Photo and Designer version 1 and all three version 2 apps.

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1 hour ago, emmrecs01 said:

Hi, welcome to the Affinity forums.

 I will assume this was an order placed on the Serif/Affinity website, so you need to email affinityorders@serif.com, with the full details of your order and request that they allow you to change to and access the Windows version.

You may not receive a reply until Monday, at the earliest, since it is now the weekend in the UK and various other forum threads suggest they have been rather overwhelmed recently with similar email requests.

HTH

Jeff

Yes i placed order at serif/ affinity website,  thank you for the info really appreciated

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