missgator Posted November 29, 2018 Share Posted November 29, 2018 ..or I am missing the obvious. I purchased and installed Affinity Photo without issue about a month ago. Affinity worked great for about 2 weeks. Recently when attempting to open files (regardless of format .(jpg., png, pdf etc. etc.) I get an image similar to above. I am using Windows 10, have checked for updates (current Affinity 1.6.5.135) , and uninstalled and reinstalled. Any help would be appreciated. Easy program to run if you can get the images to load. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 29, 2018 Share Posted November 29, 2018 Have you recently installed any Windows updates, or updated your video drivers? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
missgator Posted November 29, 2018 Author Share Posted November 29, 2018 15 minutes ago, walt.farrell said: Have you recently installed any Windows updates, or updated your video drivers? Yes, both. In fact I recently got a new computer at the office. I did an initial install of Affinity after all updates were done for Windows and my Video Card driver. It worked well for a couple of days. I am a CAD drafter so my computer needs are greater than most. I opened up Affinity today to view some images, the image I posted above is how the files are opening regardless of format. They open as expected in Paint, Windows Media etc... I uninstalled Affinity Photo and reinstalled... They do however show correctly in the bottom right preview window of Affinity Photo below the "histogram" window. The image I posted doesn't appear to have a preview area. I am new to Affinity...I feel helpless. AutoCAD, Solidworks, and Revit I can handle...but Affinity?...go figure...lol HELP! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2018 Share Posted November 30, 2018 You could try resetting the program by pressing the Ctrl key before launching it and holding the key until you get the reset dialog. Leave the top 3 entries checked. If that doesn't work I would suggest reinstalling your video drivers. Someone else may have other ideas. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Dan C Posted November 30, 2018 Share Posted November 30, 2018 Hi missgator, Welcome to the forums Do you have any colour profile set for your monitor within your OS settings? Please open Affinity Photo, Edit>Preferences>Performance and provide me with a screenshot of your settings. Navigate back and select Colour, then screenshot these settings for me also please! Quote Link to comment Share on other sites More sharing options...
missgator Posted November 30, 2018 Author Share Posted November 30, 2018 Thank You Gentlemen. To Walt: Screencap of what opened when following your suggestion. I do notice that the "preview window (bottom right) is showing the image correctly. To Dan: Screencap for edit-pref. Video card is listed correctly. ..I have some time to spend on this today. Will watch for responses. TY Quote Link to comment Share on other sites More sharing options...
Dan C Posted November 30, 2018 Share Posted November 30, 2018 Thank you for that! I recommend uninstalling your current GPU driver, downloading the latest directly from Nvidia and reinstalling it. We've seen rendering issues like this before and they're almost always driver related Quote Link to comment Share on other sites More sharing options...
missgator Posted November 30, 2018 Author Share Posted November 30, 2018 will focus on the driver ...will post on Monday what results I get. Thank You Quote Link to comment Share on other sites More sharing options...
missgator Posted November 30, 2018 Author Share Posted November 30, 2018 Problem solved!... although my new computer has only been up and running for less than a month Nvidia has released a new driver since. Updating and reboot solved the problem. For your information: ... oddly enough Internet Explorer (Edge)... whatever...lol was not displaying correctly when launched either...although Google worked fine. Of all the software I have on this beast the only two programs or applications effected by bad displays were IE and Affinity. Updating the driver solved both. Go Figure...Thanks Again for the support! M Dan C 1 Quote Link to comment Share on other sites More sharing options...
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