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Designer lost access to file.


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Hi Affinity.

We are having a great time using your three programs at our office. Great work.

At late we are experiencing some small paper cuts though. One which has happened a few times is if the connection to our server where the file is stored is lost.
In this case affinity prompts that it cant get access to the file and must therefore close the file leaving an autosaved copy. The original file is corrupted and can only be deleted not overwritten.

Would it be possible to just give the user an option to save the document somewhere else instead of closing it? Or even reevaluate/retry the access from the prompt?

All the best.
Ejnar Brendsdal

ARKI Architects, Norway.

Affinity Savefail.png

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Until you get the server disconnection issue sorted I would open a document and save it to the local computer and when you have finished creating/editing the document upload it to the server. At least you'll have a backup that way.

I would certainly look into why your connection keeps dropping, but the option to save to a local folder would be a good idea.

iMac 27" 2019 Sequoia 15.0 (24A335), iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
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  • 1 month later...

Yeah, but thats the issue. The connection to the server does not break.
And we work with many other programs directly on the files on the server without issue. Rhino, Revit, Office, Blender, Atom, Scribus etc...
Affinity apps copy the file to a temp location on the local machine while editing them and only upload to the server on save, right?
I'm also perplexed as to why it would just cut all ropes and abandon ship if it lost the connection for a second. Can it not reconnect?

It has happened quite a few times and now also with the Publisher Beta.
Which is a bit of a hastle with the workaround of copying the file down manually as we would need to copy all the shared images on the server as well as they are linked into publisher.

image.png.f1db8535c0c79b0bc145eaf21e84e1b8.png

Is there any way we can help to pin point this issue and solve it?

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