Irfan Djajasasmita Posted August 19, 2018 Share Posted August 19, 2018 Hi...I have a problem...I just reinstall driver on my laptop..and next thing I know..my affinity designer and photo suddenly stop. There's nothing wrong with other software besides than affinity product that i mention. Can you guys please fix this? I already attach both my order number on facebook inbox customer services. Quote Link to comment Share on other sites More sharing options...
IanSG Posted August 19, 2018 Share Posted August 19, 2018 Which driver did you reinstall, and why did you need to reinstall it? Quote AP, AD & APub user, running Win10 Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 20, 2018 Author Share Posted August 20, 2018 driver for sound...because the sound of the recorder is very low... Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 20, 2018 Staff Share Posted August 20, 2018 Hi Irfan, Very odd for a sound driver to cause Affinity issues. Can you please follow these steps to reset Affinity Designer and if it works, do the same for Affinity Photo: 1. Make sure Affinity Designer is closed and not running. 2. Press the Windows key and R to bring up the run box. 3. In the run box type %appdata%, press ENTER. 4. This will open a folder showing lots of other folders. Please open the folders: Affinity\Designer 5. You should see a folder called 1.0 Please right click on this and select Rename and call it Old Settings 6. Start Affinity with the CTRL key held down until a message appears asking you to clear some settings then click on Clear and Affinity should continue to load. If it's still failing, please post a screenshot of any error messages that appear. Quote Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 20, 2018 Author Share Posted August 20, 2018 2 minutes ago, stokerg said: Hi Irfan, Very odd for a sound driver to cause Affinity issues. Can you please follow these steps to reset Affinity Designer and if it works, do the same for Affinity Photo: 1. Make sure Affinity Designer is closed and not running. 2. Press the Windows key and R to bring up the run box. 3. In the run box type %appdata%, press ENTER. 4. This will open a folder showing lots of other folders. Please open the folders: Affinity\Designer 5. You should see a folder called 1.0 Please right click on this and select Rename and call it Old Settings 6. Restart Affinity with the CTRL key held down until a message appears asking you to clear some settings then click on Clear and Affinity should continue to load. If it's still failing, please post a screenshot of any error messages that appear. Ok thankyou...I will try it. Quote Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 20, 2018 Author Share Posted August 20, 2018 2 minutes ago, Irfan Djajasasmita said: Ok thankyou...I will try it. 8 minutes ago, stokerg said: Hi Irfan, Very odd for a sound driver to cause Affinity issues. Can you please follow these steps to reset Affinity Designer and if it works, do the same for Affinity Photo: 1. Make sure Affinity Designer is closed and not running. 2. Press the Windows key and R to bring up the run box. 3. In the run box type %appdata%, press ENTER. 4. This will open a folder showing lots of other folders. Please open the folders: Affinity\Designer 5. You should see a folder called 1.0 Please right click on this and select Rename and call it Old Settings 6. Restart Affinity with the CTRL key held down until a message appears asking you to clear some settings then click on Clear and Affinity should continue to load. If it's still failing, please post a screenshot of any error messages that appear. Sorry I don't understand the point 6....restart Affinity with CTRL key held down? Affinity is not allowed running in the first place? (look it the point 1) how can I restart it? please explain me this part more clearly... Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 20, 2018 Staff Share Posted August 20, 2018 1 minute ago, Irfan Djajasasmita said: Sorry I don't understand the point 6....restart Affinity with CTRL key held down? Affinity is not allowed running in the first place? (look it the point 1) how can I restart it? Sorry that should just be 'start' Affinity with the CTRL (Control key) key held down Quote Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 20, 2018 Author Share Posted August 20, 2018 29 minutes ago, stokerg said: Sorry that should just be 'start' Affinity with the CTRL (Control key) key held down Okey got it...thank's Quote Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 20, 2018 Author Share Posted August 20, 2018 I already done what you told me to..still doesn't make any difference. you can see my print screen bellow... Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 21, 2018 Staff Share Posted August 21, 2018 11 hours ago, Irfan Djajasasmita said: I already done what you told me to..still doesn't make any difference. Okay thanks for the screenshot. It appears the error log hasn't been submitted, so if you could look in this location: %AppData%\Affinity\Photo\1.0\CrashReports You should find the crash log, just attach it here or in the other thread you replied to Quote Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 21, 2018 Author Share Posted August 21, 2018 7 hours ago, stokerg said: Okay thanks for the screenshot. It appears the error log hasn't been submitted, so if you could look in this location: %AppData%\Affinity\Photo\1.0\CrashReports You should find the crash log, just attach it here or in the other thread you replied to 5b902964-14b1-46eb-b56f-238bf91297f0.dmp 8c48f890-1d94-4b10-b2c8-9bf5e8e510c6.dmp 021fc489-316e-4be3-9ee3-4a7dc2bf55a0.dmp 29d26bb7-2569-4090-9f7a-55900c31af36.dmp 98fec41b-8972-41ac-8b6b-376b9b9744ff.dmp 64858d63-d8b4-4358-8370-e86082405dc2.dmp a3d94d24-8375-4a57-98c2-802bb9fede5c.dmp b8e97c90-db73-4d7c-969b-02ff5d8e47fd.dmp b0121ac9-77ae-45f4-9e7d-f9f966605854.dmp b745abb4-ab7b-4e63-882a-ce5d8d099469.dmp Quote Link to comment Share on other sites More sharing options...
Irfan Djajasasmita Posted August 21, 2018 Author Share Posted August 21, 2018 I've been submit the error 2 or 3 times on AD..not include AP... Quote Link to comment Share on other sites More sharing options...
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