ChenJing Posted July 22, 2018 Posted July 22, 2018 hi recently I have met several problems when I used the affinity designer . the first is, the cursor jumping out my my control, when I designed a document with about 10,000 words in affinity designer of Mac. the second is , when I want to share my design in the affinity design of iPad, the whole app closed itself. I have tried the two documents several times, and I'm sure that the problem always occurred , not just happened occasionally. and as my documents have something privately, especially one of them is diary . so please forgive me for not uploading the files . hope that there is someone can help me . thanks. (*¯︶¯*) Quote
Staff Gabe Posted July 22, 2018 Staff Posted July 22, 2018 Hi @silence , Can you please confirm what do you mean by "out of control"? What do you do when this happens? Do you type, is the cursor in idle, do you use any of the typography tools? We are not aware of this issue. As for the crash, it would be hard to replicate without the actual file. You can use our dropbox account for this. Only staff have access to this location and the file will be deleted after the investigation. https://www.dropbox.com/request/cAjC8vpIjC49NOaMW5rn Thanks, Gabe. Quote
ChenJing Posted July 23, 2018 Author Posted July 23, 2018 @GabrielM thank you for your response. "out of control ": when I insert the date before some paragraphs, the cursor will jump from where I wrote to other place . and I made a video to show it. and when I wrote, I did not touch the touchpad, and the cursor jumped itself from the first line to the second line . 2018-07-23 15_47_47.mp4 Quote
ChenJing Posted July 23, 2018 Author Posted July 23, 2018 @GabrielM and for the second problem , I have upload the problem file . the flow I do is , (on the iPad ) export > share> 存储图像(store image ), and then , the app closed itself. it also shows in other files. Quote
Staff Gabe Posted July 23, 2018 Staff Posted July 23, 2018 The jumping cursor is a known issue which has already been logged with our developers. As for the second issue, I can't seem to replicate it. Can you please go to Document > Export > Choose the file type and tap OK rather than Share and see if that makes a difference. See this video for more info: https://affinity.serif.com/en-gb/tutorials/designer/ipad/#/video/272735340 Thanks Quote
ChenJing Posted July 25, 2018 Author Posted July 25, 2018 @GabrielM hi ,these days I have used the app for several times . the problem disappeared . thank you very much ~ Gabe 1 Quote
jackjohnbrown Posted July 27, 2018 Posted July 27, 2018 I had the crash during share issue, but it turned out I needed to give Designer permission to access my Photo Library (I was trying to export a png during the crash). Because I hadn't tried to import anything from Photos into Designer before then, the popup asking for permission hadn't yet been invoked. Quote
ChenJing Posted July 27, 2018 Author Posted July 27, 2018 @jackjohnbrownThank you very much for your suggestion~ the problem I have met is disappeared . I haven't noticed the detail. thanks. my problem disappeared itself ,maybe for I have imported some pictures ? anyway , It disappeared . (*¯︶¯*) Quote
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