Redback Posted November 18, 2016 Share Posted November 18, 2016 Hi guys I noticed the help file seem to be getting the information by streaming and for me it's painfully slow. Are there any plans to put the most recent help file in a pdf or other format for download? I found there are help files in the program's install folder but it doesn't appear to get the info from there and these may be out of date later on. I am using the index file for the installed help pages in the meantime. Thank you Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted November 29, 2016 Staff Share Posted November 29, 2016 Hi Alan Black, The help is built into the app, it's not streaming from any external source. We don't have any PDF's available, however if you follow the steps on this post you can extract the help and create your own PDF. Quote Link to comment Share on other sites More sharing options...
Redback Posted December 1, 2016 Author Share Posted December 1, 2016 Thanks for replying Lee. I tried the help again today and the reason I thought it was streaming is because every link I click on in the help file takes ages to show up, it really does feel like it is downloading each part of the help sections I am clicking on. I don't know why this is. It makes learning it really slow and tiresome, I'm talking around 13 seconds for each topic to show. For example, I click on Layers, the About, then wait 13 seconds and it finally shows in the right pane of the help window. Even getting a busy mouse pointer part way through like it might lock up or something. I wonder what is causing this? Quote Link to comment Share on other sites More sharing options...
R C-R Posted December 1, 2016 Share Posted December 1, 2016 I have noticed similar delays with other Mac apps that also have a large number of help files. Among the worst is "Mac Help," the one that shows up in the Help menu when Finder is the frontmost app. I always thought this was because the Mac help system tries to "phone home" to see if there are any updated help files before displaying anything because according to the activity lights on my ethernet switch opening the Help window usually results in what I assume is the Mac connecting to a remote server somewhere to check for that. Maybe there is a flag or something that apps can set to prevent that (or my assumption is wrong), but this might explain the delay ... maybe. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
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