Tone Posted October 7, 2016 Share Posted October 7, 2016 I recently brought Affinity designer to work along side Affinity photo, today I make a very simple text file in designer and then open photo to use the perspective tool but I get this! Could this be because I updated Designer yesterday? Thanks for any help or information. Quote Affinity photo 1.8.3 Affinity Designer 1.8.3 Affinity publisher 1.8.3 iMac (Retina 4k,21.5-inch,late 2015) 3.3GHZ Intel core i7, Intel Iris pro Graphics 6200 1536, 16 GB Ram. (not a Mac snob) Link to comment Share on other sites More sharing options...
Staff MEB Posted October 7, 2016 Staff Share Posted October 7, 2016 Hi Tone, That's because the file format used by Designer 1.5 is more advanced (and incompatible) than the file format used by Affinity Photo 1.4.3, so Photo isn't able to open it. There will be an update soon for Affinity Photo (to v1.4.4) to make it able to read the new file format implemented in version 1.5 until Affinity Photo 1.5 is ready for release. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Tone Posted October 7, 2016 Author Share Posted October 7, 2016 Hi Tone, That's because the file format used by Designer 1.5 is more advanced (and incompatible) than the file format used by Affinity Photo 1.4.3, so Photo isn't able to open it. There will be an update in a few days for Affinity Photo (to v1.4.4) to make it able to read the new file format implemented in version 1.5 until Affinity Photo 1.5 is ready for release. As much as I appreciate an update I won't make the same mistake again and in future I will wait until both compatible updates are in place. I do hope the update isn't more than a few days. I wish I had known as I would have waited for both updates to be ready at the same time because any benefit from an update, in my case, wasn't a benefit at all. anon1 1 Quote Affinity photo 1.8.3 Affinity Designer 1.8.3 Affinity publisher 1.8.3 iMac (Retina 4k,21.5-inch,late 2015) 3.3GHZ Intel core i7, Intel Iris pro Graphics 6200 1536, 16 GB Ram. (not a Mac snob) Link to comment Share on other sites More sharing options...
Staff MEB Posted October 7, 2016 Staff Share Posted October 7, 2016 Hi Tone, I'm sorry for the inconvenience. We intended to release both updates at the same time, but due to the crash reports we received about Designer, we decided to delay Photo update a little until we understood what was going wrong (to prevent issues with Photo too). You can install both Designer (1.5.2 Beta 2) and Photo (1.5 Beta 6) to continue your work until the update is ready and exchange files between them without issues. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Tone Posted October 7, 2016 Author Share Posted October 7, 2016 Hi Tone, I'm sorry for the inconvenience. We intended to release both updates at the same time, but due to the crash reports we received about Designer, we decided to delay Photo update a little until we understood what was going wrong (to prevent issues with Photo too). You can install both Designer (1.5.2 Beta 2) and Photo (1.5 Beta 6) to continue your work until the update is ready and exchange files between them without issues. Not to keen on installing Betas, I'll wait for the photo update and hope you're as good as your word and it's no more than a few days..... You've got two really good products here and I've already been singing praises to a friend of mine who is now looking into them, of course I will continue to do so despite this hiccup. Quote Affinity photo 1.8.3 Affinity Designer 1.8.3 Affinity publisher 1.8.3 iMac (Retina 4k,21.5-inch,late 2015) 3.3GHZ Intel core i7, Intel Iris pro Graphics 6200 1536, 16 GB Ram. (not a Mac snob) Link to comment Share on other sites More sharing options...
Tone Posted October 7, 2016 Author Share Posted October 7, 2016 Hi Tone, That's because the file format used by Designer 1.5 is more advanced (and incompatible) than the file format used by Affinity Photo 1.4.3, so Photo isn't able to open it. There will be an update soon for Affinity Photo (to v1.4.4) to make it able to read the new file format implemented in version 1.5 until Affinity Photo 1.5 is ready for release. Oh dear I just noticed the change you made to your post, from a few days to, soon...... Quote Affinity photo 1.8.3 Affinity Designer 1.8.3 Affinity publisher 1.8.3 iMac (Retina 4k,21.5-inch,late 2015) 3.3GHZ Intel core i7, Intel Iris pro Graphics 6200 1536, 16 GB Ram. (not a Mac snob) Link to comment Share on other sites More sharing options...
Staff MEB Posted October 7, 2016 Staff Share Posted October 7, 2016 Hi Tobe, That change doesn't mean anything in particular. There's no eta for this but it shouldn't take too long. We intend to solve those issues as fast as possible as you can guess. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Tone Posted October 13, 2016 Author Share Posted October 13, 2016 Sorry to bump this but as there is no update to photo at the moment, is there a way to uninstall the designer update? Quote Affinity photo 1.8.3 Affinity Designer 1.8.3 Affinity publisher 1.8.3 iMac (Retina 4k,21.5-inch,late 2015) 3.3GHZ Intel core i7, Intel Iris pro Graphics 6200 1536, 16 GB Ram. (not a Mac snob) Link to comment Share on other sites More sharing options...
JVega Posted June 4, 2017 Share Posted June 4, 2017 I just ran into a similar problem. I am a new user. I was working on a file and when I hit "Ctrl S" to save, I got an error that ended with "the file must now be closed" and no way to act otherwise. OK, fine, it closed and when I tried to reopen it I got the following error: "Failed to open file. <<file location showed here>> <<Affinity logo>> The file type is not supported." The file shows the .afdesign extension...so something must have corrupted. Any way to recover or have I just lost hours of work? Quote Link to comment Share on other sites More sharing options...
Staff Ben Posted June 5, 2017 Staff Share Posted June 5, 2017 JVega - did you not get asked whether you wanted to open a backup file when restarting? Send me a DropBox link and I'll take a look at the file. Could you also give me some details about your setup - Mac/Windows? Where did you save the file? USB storage, NAS or a cloud storage? Quote SerifLabs team - Affinity Developer Software engineer - Photographer - Guitarist - Philosopher iMac 27" Retina 5K (Late 2015), 4.0GHz i7, AMD Radeon R9 M395 MacBook (Early 2015), 1.3GHz Core M, Intel HD 5300 iPad Pro 10.5", 256GB Link to comment Share on other sites More sharing options...
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