create topic question drop down greyed out

[CRWillow]

I don't mean to bother anyone but this website page has greyed out the Affinity support choice and will only let me choose a couple topics under create (question), it always has before. Is there something new that I need to do? 

After the last update Affinity Designer, Photo and Publisher removed my presets document dimensions and I really need for someone to tell me how to get them back.

Again I know this isn't the right question area but I don't know how else to ask.

[GarryP]

5 hours ago, CRWillow said:

this website page has greyed out the Affinity support choice and will only let me choose a couple topics under create (question)

When you press the “Start new topic” button on the Home Page you can select the section you want to create the thread in.

Not all of the options are immediately available and you may need to open an ‘area header’ to see the sections in that area. (Serif are aware that this ‘trips up’ a lot of new forum members but they might not be able to change the forum software enough to make this better.)

See attached image where the “Affinity Support & Questions” area needs be opened by pressing the little arrow to reveal the sections.

When you press the “Start new topic” button anywhere else you can only create a new thread in the section you are in at the time, which also ‘trips up’ quite a few people.

You can start a thread in a specific section by navigating to that section and pressing the “Start new topic” button there.

[GarryP]

6 hours ago, CRWillow said:

Affinity Designer, Photo and Publisher removed my presets document dimensions

Can you give us a full-screen (whole application) screenshot so we can see what you can see when you are looking at the New Document dialog?

I just want to make sure that, along with other things, it’s not just a situation where you have Favourites switched ON but have no favourites to list.

[CRWillow]

It seems to have fixed itself. I turned the PC off for a day and seems to have fix itself because I just checked it and the >Affinity on Desktop Questions isn't grey anymore though the Pre-V2 is but I don't think I need it. We were having some internet connection issues however I didn't think that should have interfered with it.

I'll try to remember to take a  screenshot of the +Create area if it happens again.

 

Thank you for your help.

[GarryP]

You're welcome.