Crashed (Froze computer) on rotate using handles in Develop Persona

[Gerarbara]

I had done some minor editing and normally crop or rotate in the Photo Persona. But my image only required a slight rotation so after selecting the Crop tool I rotate a couple of degrees using the corner nodes when Affinity 2.6.0 froze, then my cursor and laptop froze. Ctrl/Alt/Delete didn't work so the only solution was to shut down with the power switch.

I can't send you any logs as it was not possible to do anything.

Processor    Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz   2.59 GHz
Installed RAM    20.0 GB (19.8 GB usable)
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

[NathanC]

Hi @Gerarbara,

I'd recommend actioning either of the following, and then seeing how it goes moving forward:

- In Affinity Photo, under Edit -> Settings -> Performance, disable 'Hardware Acceleration' and then close the interface and restart the app when prompted to.

- Disable 'Hardware-accelerated GPU Scheduling' in Windows settings. This can be found under Windows Settings -> System -> Display -> Graphics -> Advanced Graphics settings. It would be advisable to perhaps perform a reboot after toggling this off and trying the apps with H/A enabled again.

See the post below concerning System freezes.