Jump to content

Recommended Posts

Posted

Dear Affinty

Publisher V2, v.2.5.7 / iPhone Pro 16 / Mac OS

HEIC files were supported under V1, however, an error message now appears using V2 informing that the format is not supported.  I am using an iPhone Pro 16, therefore, it may be compatibility issue with this new phone?

 

Screenshot 2025-01-22 at 14.18.23.png

Posted

Hi @Cymes Conservation and welcome to the forums,

This is a known issue affecting not only Affinity apps but a range of other apps as well... It's a result of a change made to Apple's HEIC format in iOS 18 impacting the iPhone 15 and 16 models...

It's currently logged under AF-4369 awaiting a fix.

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

  • Staff
Posted

The issue "HEIC files made with iOS 18 are unsupported" (REF: AF-4369) has been fixed by the developers in the latest beta build (2.6.0.3078). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.