Export Persona, selecting an "Export setup preset" including Webp crashes Designer

[damdam]

Hello, I have an ongoing issue with Export Persona when using "export setup preset" that includes a webp format. 

In the video, I show that several times. As long as the export preset does not include webp, it works fine.
But as soon as I include webp, save the preset, close affinity and then apply it on a new file, it crashes 100% of the time. 

• Affinity Designer 2.5.7 AND Photo 2.5.7 behave the same way.
• Both my iMac 2020 at home and at work (MacOS Sequoia 15.1.1) have that same issue.
• on Windows 10 it does work fine.

 

1. I guess that's a bug right? :-)
2. Secondary question, how can I remove those boggy presets now when I am unable to select them?

 

Screen Recording 2024-12-14 at 9.00.07 in the morning.mov

Thanks for help!

 

 

 

[NathanC]

Hi @damdam,

Can confirm this is a known bug with webp export persona presets currently logged with the developers, i've bumped the existing issue with your report.

On 12/14/2024 at 2:30 AM, damdam said:

Secondary question, how can I remove those boggy presets now when I am unable to select them?

Create a new document and go to File -> Export -> WebP and you should be able to select and delete the preset(s) from the standard export dialog.

[damdam]

On 1/3/2025 at 5:33 PM, NathanC said:

Can confirm this is a known bug with webp export persona presets currently logged with the developers, i've bumped the existing issue with your report.

Cool, Thank you @NathanC :-)
 

On 1/3/2025 at 5:33 PM, NathanC said:

Create a new document and go to File -> Export -> WebP and you should be able to select and delete the preset(s) from the standard export dialog.

@NathanC I cannot remove the presets I'm looking for from that panel. To remove those, first I must select it. But when I do Affinity crashes... hehe.

I was expecting to find those preset files within the file package of the app or in a specific folder where Affinity saves those presets. It must be somewhere but I could not find any thread talking about this. 

[NathanC]

Apologies, yes you're correct, the two preset types are kept in separate locations. If you open spotlight search (CMD + SPACE) and enter the following path:

~/library/Application Support/Affinity Designer 2/User

In this folder there should be an 'export_config.dat' file, delete this and then restart the app, the export persona presets should be reset.

[damdam]

Hello @NathanC, thanks for this. I wished I could have picked which preset though but that's better than nothing :-)

[spaceboxjbm]

Confirming this is still an issue with AD 2.5.7. Any ETA on a fix? WEBP export is crucial to our workflow.

[damdam]

Hello, I think this issue has been fixed in 2.6.2!

Well..., not really... It did work once but then the problem came back. I cannot tell what was the reason though, unfortunately.
I've made 3 different screen captures to explain what is it happening.

1. Designer crashes with my preset containing WebP.
2. Applying my saved preset containing WebP to a new file crashes too.
3. Removing the WebP format from my preset then save it as a new preset works fine. No WebP, no problem

Help?

01 Designer crashes with preset containing WebP.mov02 New file with preset crashes too.mov03 no webp, no problem.mov