Newly installed Photo crashes every time

[Alberto_M]

1. What Application are you using? Photo
2. Are you using the latest release version? Yes
3. What is your operating system version ? Windows 11 Home 23H2 22631.4541
4. What happened for you, and/or what did you expect to happen? Photo crashes / I expected no crashes...
5. Does it happen for a new document? Yes
6. Can you reproduce it? Yes
7. Did the app create a Crash Report? No
8. Is Hardware Acceleration or Metal (in Settings > Performance) enabled? I can't access Settings
9. Do you have any unusual hardware, like drawing tablets / external monitors / network drives that may affect the issue, or other relevant applications like font managers or display managers? No

So I got the Affinity software in the Black Friday deal. However when I start Photo and try to use the menu, the menu is overlayed by grey bars and then crashes (see ap1.mp4).

I can access the Settings by using "CTRL ,", but I can't click on anything (see ap2.mp4).

I tried the Beta version, but there nothing happens after I click the Login button (see ap3.mp4).

Things I've tried so far:

• Clean install of latest Nvidia Driver (I have a RTX 4090)
• Update CUDA toolkit to latest version: release 12.6, V12.6.85 Build cuda_12.6.r12.6
• Tried both, msix and exe

[GarryP]

Welcome to the forums @Alberto_M

You might like to look here first: https://forum.affinity.serif.com/index.php?/topic/206386-how-to-stop-the-affinity-app-crashing-on-windows-when-opening-importing-or-creating-a-new-document/

And then here: https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-windows-software/

[Alberto_M]

Hi @GarryP

Oh wow, after I spent the night trying to find the problem, you just solved it right away.

After I closed Asus GPU TweakIII, Photo is now running beautifully.

Thanks so much!

[GarryP]

You're welcome.

(I only had an idea about what it might be because I’ve seen similar problems so often.)